create_order_error

  • Resolved valexus

    (@valexus)


    1 year, 11 months ago

    Hello, we have this strange error,
    the paypal button seems to be corrupt, the popup window close in few second,
    the page show an error message “Something went wrong. Please try again or choose another payment source.”

    and in console.log appear:

    create_order_error
    click_initiate_payment_reject

    CheckoutActionHandler.js:88 Error: A new message text must be a non-empty string.
    at e.value (/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/assets/js/button.js?ver=2.0.0:1:109611)
    at /wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/assets/js/button.js?ver=2.0.0:1:109402
    at Array.forEach (<anonymous>)
    at e.value (/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/assets/js/button.js?ver=2.0.0:1:109372)
    at /wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-button/assets/js/button.js?ver=2.0.0:1:93596

    any suggestions? how could i resolve it? maybe could be an incorrect paypal configuration?
    thank you
    V.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @valexus,

    From this JavaScript error alone, the cause cannot yet precisely be determined. But in the vast majority of cases, errors like this are caused by potential plugin or theme conflicts.
    Could you please share with us a copy of your WooCommerce system report? The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    Thanks!

    Beyond this, we recommend performing a conflict test by temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts
    You can also enable Logging in the Connection tab to gather more data about the order creation.
    Please let us know how this works out for you.
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We have not heard back from you in a while, and the latest version came with potentially relevant bug fixes and compatibility improvements, so I’m marking this thread as resolved.
    If you have any further questions, please feel free to reopen this topic or create a new one. Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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