Trouble with fancybox in shipping method

Hello @cnous ,
Thanks for reaching out to us.

We have found a ticket that you created at our support center previously and a response is already been sent to that ticket with some instructions. Please follow that ticket and let us know the update in response to that ticket.

Let us know if there is anything else you want to share.

Best Regards,
Prosenjit

Thank you but I did not receive a response… Really.
Believe me, I wouldn’t bother you if that were the case.
Can you please give me your instructions?
Thanks

Please…
Thank you

Hello @cnous ,
I hope you’re doing fine.

A response is sent to your email address that starts with BCV. Please find the response sent from us below-

On closer inspection, I noticed that the link that triggers the popup is not included there, and instead only javascript is mentioned there as a link. Since the issue is happening with a third-party plugin, we need to investigate the issue properly.

As per the regulations, you can’t share any kind of access on the www.remarpro.com platform. So, let me try to reproduce the issue in my development environment. You’ll be notified if there is any update for you.

Let me know if there is anything else you need help with.

Best Regards.
Prosenjit

Thank you for your answer, but as I told you I did not receive anything on my mailbox (BCV).
Can you please try again or provide me your address for a direct exchange?
Thanks again

I was able to move forward on the problem and see where it comes from. However, I can’t solve it.
I did not receive an email from you, but we should be able to communicate… Can you please try to send me an email again? Otherwise I will provide you with a new address.
Sorry, but I really need to move on.
Thanks a lot.

Hello @cnous
I hope you’re doing fine and am sorry for the delay in responding.

I really want to help you and solve the issue for you but we need more information on this matter. Can you please share the System Information of your site? You’ll find that by navigating to Tools > Site Health > Info section.

The System Information will help me to recreate the same environment as yours and the issue will become easier to reproduce. Once it is reproduced, we will be able to provide you with a solution soon. I hope you can understand.

Expecting your kind cooperation in this matter and we are always here to assist you.

Best Regards.
Prosenjit

Hello @cnous ,
I hope you’re doing fine.

In the last update of the ShopEngine plugin(3.1.0), we have made several adjustments on the Checkout Template. Will you please check again by updating the Plugin?

If the issue doesn’t get solved by doing so, then kindly share the steps to reproduce the issue is a video along with the System Info. I will check everything properly and let you know an update as soon as possible.

Looking forward to your response.

Best Regards,
Prosenjit

Hello I answer your mail and i still waiting for your analysis.
Thank you

Still no answer ! It would be nice to answer…

Hi @cnous,

We are really sorry for the long delay in response. This thread was not answered for a long time now. Can you please confirm if you still face the issue with our latest update? If you do, please let us know. We’d love to check the issue again and hopefully find you a solution quickly this time.

Regards,
Moin

Hi @cnous ,

Hi @geokantze,

We haven’t received any response from you and assuming that the issue is resolved now. For that reason, I’m marking this thread as resolved.

If you need any further assistance on this matter, feel free to create a new thread. We will be happy to assist you.

Best Regards,
Amir