“Please enter an address to continue”

  • Resolved flylanddesigns

    (@flylanddesigns)


    2 years, 3 months ago

    My customers are often experiencing an issue where the see the message “Please enter an address to continue”, even though the address has already been entered. They need to refresh the page and try again (some have said as many as 5 times) for it to be successful.

    I have tested this myself, and sometimes get this error.

    I have been in contact with PayPal and WooCommerce, and no one has been able to help.

    From looking at the Support thread and reviews on this plugin, it looks like there are a lot of errors. I regret switching from PayPal Standard and Stripe.

    This occurred during a Black Friday Sale, and an important product launch, and we most likely lost out on a lot of sales (from people who just gave up).

    If I don’t get a solution by tomorrow, I’ll have to just go back to the Stripe and PayPal Standard (which I was told is no longer supported, but at least it worked).

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @flylanddesigns,

    We regret the trouble caused by this issue, which was introduced in the latest update 2.0 and could occur with a specific WooCommerce Checkout configuration.
    This has been addressed for the next update 2.0.1 which should be released later this week. A pre-release version for testing is available from here.
    Alternatively, a downgrade to the previous version 1.9.5, or changing the WooCommerce default customer location to anything other than “No location by default” should resolve this error.
    I hope this helps!

    Kind regards,
    Niklas

    HI, I am having the same issue, and even though a week is passed no update is released for the plugin with the fix.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    The update mentioned above has been released yesterday.

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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