Latest version no longer works for me

  • Resolved bernard57

    (@bernard57)


    1 year, 11 months ago

    The icons don’t appear on my pages or posts. The Share Bar works but not the separate links either above or below content. Used to be fine but no longer works. I have tried on two quite different sites and with different themes, cleared cache, but still nothing works. The networks icons are also not displaying correctly on the settings page.
    Screenshot of Settings page https://johnthomsonstandalane.com/social-icons/
    I prefer your plugin but have for now opted to use another social share plugin.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Same here. There’s a LinkedIn-icon that will just not disappear, even though I’ve got it removed from “Modern share buttons” and “Share bar”.

    Plugin Contributor ShareThis

    (@sharethis)

    Hi @bernard57 and @makeupedia,

    We are sorry for this happening. And we are sorry to see you go @bernard57.

    If you can, can you try checking the buttons again, as the issue with the broken URLs for the icons has now been resolved on our end.

    And about the LinkedIn icon @makeupedia, can you link us to the URL where this is happening so we can take a look at the code, please?

    Best regards to both!

    Thread Starter bernard57

    (@bernard57)

    I have checked again after clearing the cache and no difference. Icons do not display properly and there are no share icons on any of the pages or posts.

    This is the code I use:
    <?php echo do_shortcode('[ssba title="'.get_the_title().'" url="'.get_permalink().'"]'); ?>

    I removed the linkedin-icon both from the Modern Share Buttons and Share Bar and clicked saved both times. It’s still there now, but it worked before.

    I can start a new thread perhaps?

    Plugin Contributor ShareThis

    (@sharethis)

    Hello @bernard57,

    Understood, we apologize, it seems it’s only happening for some Publishers. I’ll write this down so our engineers can fix it as soon as possible.

    Again, sorry for the inconvenience,
    The ShareThis Technical Support team.

    Plugin Contributor ShareThis

    (@sharethis)

    Thanks @makeupedia,

    Thanks for the information and the code you used here.

    Could you contact us by filling out the form in the bottom right corner pill named “Support” on https://sharethis.com/support/, there you can add images you think would be useful to review your case and the URL where this is happening.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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