The Customize Page Is Not Working

Hi @faou

Could you please confirm that you are fully up to date in terms of your WordPress software stack? This includes WP core, the Blocksy theme and the Companion plugin.

Also, do you happen to have a lot of third party plugins installed? Could you please confirm your setup with us?

This should be working nicely, but I’m thinking that there might be some conflict coming from some third party service.

Thanks.

Hi @cteduard

Thank you for getting back to me!

Everything is fully up to date and set to auto upgrade, including WordPress Core.

There are no new plugins, but I did disable the most recent plugin just to see. It didn’t fix anything. I also tried turning off the redirect mode that the website is currently in while being constructed, although it had been in this mode even when the customize page was working. I have re-enabled the plugin and the redirect mode, since neither were the issue.

I really think it is an issue with the parent or child theme. Everything else seems to be working fine.

Hello @faou

There shouldn’t be any issues with the theme, as everything works correctly on our end.

Could you please attempt to deactivate all plugins and see if that works? There must be a conflict coming from somewhere else, as we haven’t made any changes to the theme to make this not work correctly.

Later edit: Could you try temporarily switching themes to one of the default 202x themes? Please test the customiser on there as well, as if it’s broken there, it totally confirms the third party service theory.

Thanks.

• This reply was modified 1 year, 12 months ago by Eduard.

It is absolutely 100% certainly the Blocksy theme that is the problem. I have gone through everything and tried everything for hours and hours now. I installed and activated Astra, and that works perfectly fine. I installed and activated Kadence, and that works perfectly fine.

You must have other sites having this issue. It is Blocksy causing this. It’s really unfortunate because I made a lot of progress setting up the site a couple months ago with Blocksy before it stopped working. I considered Kadence. I chose Blocksy instead of Kadence because I heard that Kadence was a rip off of Blocksy. It seems like I made the wrong decision.

This is how the customize pages look with Blocksy. I don’t know when this happened. I have been busy with other things for the past few months.

Hi @faou,

We have a lot of users that use the theme and none of them reported a problem like this.

We also tested on several environments and installs, and everything works perfectly fine, please see this video – https://d.pr/v/xTwhdL

So, most likely something weird is happening only on your end.

Are you able to make a backup with this plugin and send us the backup so we could investigate it?

You can upload the backup to DropBox or Google Drive and send the link of that file to this email address – [email protected]

We will analyze everything more detailed and I’m sure we will be able to find out what’s wrong on your end.

Thank you!

Hi @faou

Just a kind reminder about this one. ??

Hello @cteduard and @creativethemeshq,

Sorry for the delay. There are a ton of unrelated things going on that I have been dealing with.

I have tested this thoroughly on the site and even tested Blocksy on other sites. This is still a problem.

The problem is apparently with how Blocksy works with custom fields plugins. The plugin the website in question is called Advanced Custom Fields. It works on other sites and even works with the site having the issue if we switch to Astra, Kadence, or any other theme that we have tested. When Advanced Custom Fields is activated on a site (I tested it on a separate site too) with Blocksy as its theme or child theme (tried both), the customization pages do not load or function correctly. I like Blocksy best, but we need to be able to use plugins like this. Please fix this.

Thank you!!!

• This reply was modified 1 year, 11 months ago by FAOU. Reason: forgot to include link

Hi @faou

We understand. Though, could you please try what my colleague has asked with the backup? That should give us some idea of what’s happening on your end. ??

Many thanks!

It’s not a problem with the site. It’s a problem with Blocksy. You can test it on your own. I even sent you the link to the plugin. It works fine with every other theme tested, and I personally tested several themes including Astra and Kadence. Like I said, I even tested it on a different website. It’s the theme. I sent you screenshots too. Please just test if for yourself. I tested the other themes to consider switching, but I like Blocksy better than Astra and other themes. I’m hoping you all come up with a fix soon.

Hi @faou

I’m really sorry, but if you don’t want to cooperate with us, we won’t be able to “fix” something that we cannot reproduce. We have a lot of clients with ACF with absolutely no issue, so there’s definitely coming from your side. Even in our tests, installing ACF yields absolutely no results.

So please, get us a backup of your “broken” setup so that we know how to proceed.

Thanks!

Later edit: Here’s definitive proof that Blocksy works flawlessly with ACF — https://streamable.com/6rv4tz

• This reply was modified 1 year, 11 months ago by Eduard.