Abandoned Carts not being captured

  • Resolved clario

    (@clario)


    1 year, 12 months ago

    Hello,

    I have an abandoned cart automation set up to send an email to the customer after 60 mins. Sometimes it captures the cart, shows it as ‘active’ in the carts list and then correctly converts it to abandoned after the 60 minute time period, other times it doesn’t capture the cart at all and never shows it as either active or abandoned.

    I’ve tested it by entering a few different email addresses into the checkout page on different browsers and I’m finding that it happens a lot.

    Can you please help me with what is going wrong?

    Cheers,
    Clare

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter clario

    (@clario)

    Also, I checked the Scheduled Actions log in WooCommerce and there are no recent failed scheduled actions for shopmagic/core/queue/execute.

    Cheers,
    Clare

    Plugin Support damianmachnik

    (@damianmachnik)

    Hi @clario

    Thank you for your message, and sorry for that inconvenience.

    Next week we plan to release a major plugin update which will have many small fixes and improvements.

    If it’s not a problem, I advise you to wait for it, update the plugin and check that again. If you notice any issues after that, contact us immediately.

    Have a lovely day,

    Thread Starter clario

    (@clario)

    OK thanks Damian

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Abandoned Carts not being captured’ is closed to new replies.