HELP! I can’t get into wordpress HTP ERROR 500 message

  • sashinked

    (@sashinked)


    2 years ago

    Hi there,

    I have an old wordpress site that I havent kept up to date properly, which is totally my issue. However, I accessed it last week due to some security issues that came from not having updated a plugin. I accessed the site and the wordpress dashboard with no issues and updated all out of date plugins. I then could no longer access the site or the login page. There is clearly an issue, but without being able to access the dashboard I’m unsure how to address it. I know in the past there has been ways to access the dashboard through maintenance mode/s or different login pages. I’m unsure how to go about this though and really hoping someone can help as I would like to fix the site and secure the data that is held within it.

    Complicating things, I cannot seem to contact the hosting provider (ugh). It is through panthur but held by another retailer who is not responsive so panthur can’t help (much to my frustration of course).

    I hope someone is able to help?

    Thanks a lot.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator t-p

    (@t-p)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message.

    Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 1 replies (of 1 total)
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