Disconnects “all the time”

Hi there!

I understand that the Setup and configuration steps were followed to the letter, and now there is an issue that stems from granting the required Google account permissions.

Feel free to check out the related section of the documentation, directly linked here, for the steps to take in sorting things out.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Thank you. ??

Thanks, I’ve already read through that article.
I’ve disconnected all three and connected from the start again.
Same thing happens after a little while – one of the shops disconnects from the google account.

I think this is the reason:

I have two shops which both connects to the same google user, but at the end connects to its own merchant center.

It seems like the last store to connect to google, is the one that gets disconnected after a while.

The reason they connect to the same google account, is because this google account is also the account that holds all the properties inside Webmaster Tools / Search console.

I’m not sure if it’s very easy to “switch” both google account, merchant center, ads account etc. for one of the shops, without losing lots of old information?

Hi there!

Thank you for clarifying that.

I understand that your account disconnects recurrently. Could you share your current System Status Report? You can get it by navigating to WP Admin > WooCommerce > Status. Once there, click on the “Get system report” button and then copy it by clicking on the “Copy for support” button.

I wonder if maybe that’s happening because of a firewall or security feature on your site. Do you remember having this added recently?

If so, I believe this could be related to the disconnection issue, as they could be blocking the sync and triggering a disconnection.

Not sure why, but I don’t like to share all that information on a public forum :p

I can confirm I don’t have any firewall plugins or security plugins set up within my wordpress installations. I am using a Cloudways server that do use firewalls, but I don’t think that is the problem.

About 24 hours ago I disconnected both shops from all three services (google, wordpress and merchant center) and then I went through the setup all over and connected each shop again to all three services.

Both shops are now still connected. “Normally” one of them would have been disconnected by now, so hopefully the problem resolved itself somehow.

So thanks for you help so far on the issue! ??

I have a couple of more question now that things seems to work:

1. Everything is “in the green”, products are marked as active in merchant center for shopping ads, free listings and dynamic remarketing. All 4000 products are set up with GTIN’s and colors etc.

On shop 1, Under Google Listings and Ads -> Product Feed
This is what I see:

Feed setup: Free listings setup completed – 98 issues to resolve
Sync with Google: Automatically synced to GoogleLast updated: 27. November 2022, 15:45, containing 2913 products
Account status: Approved Your products listings are on Google.

On shop 2, Under Google Listings and Ads -> Product Feed
This is what I see:

Feed setup: Free listings setup completed 73 issues to resolve
Sync with Google: Automatically synced to GoogleLast updated: 27. November 2022, 15:45, containing 1334 products
(No Account status shown here for shop 2)

Question 1:
As shown above in my quote’s – Shop 2 does not have the Approved Account status, like shop 1 has under Product Feed. Is there something I’ve NOT done correctly, or will this come automatically once they approve the account?

Question 2:
None of my products shows up in Google Shopping tab for any of the shops – even if I search for any exact product title. Is all I have to do is wait a few days?

• This reply was modified 2 years ago by Gomle.

Hi again,

If you don’t feel comfortable sharing the System Status Report on our forums, you can always create a ticket, and we can check further. As this extension turns you into a premium user on WooCommerce.com, that’s something that you can surely do.

If this happens again, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.`