Downloading Backup Files Repeatedly Fails Quietly

  • RadiantFreedom

    (@radiantfreedom)


    2 years ago

    I tried testing this plugin for a couple of weeks, as a replacement for an abandoned backup manager plugin, but I’m finding a major issue with backup files not downloading properly.

    More then half the time, the downloads will fail, but not output any error messages, just leave a 0kb file in the folder I was downloading it to.

    If you could fix this issue up so that:

    1- File Downloads from within the Plugin’s UI are more reliable and don’t expierience such a high rate of errors

    2 (Critical) – Reports errors when the download failed for any reason, rather then silently just leaving an empty file that I have to carefully inspect the file sizes to discover is not a valid backup file.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter RadiantFreedom

    (@radiantfreedom)

    I’m still experiencing this issue. Randomly, a backup file will not download 100% of the file, and this plugin seems to do something to override the browser’s normal behavior of warning me when a download fails. I’m not sure if the issue is the plugin randomly fails to prepare the full .zip file for download, or if you’re doing something else that’s interfering with error reporting on failed downloads, but today, I had a full site backup abort at 10% of the .zip file downloaded, with no error messages from anywhere indicating it had failed to download the full backup file, I only discovered it by looking at the file size on my computer and seeing it was an obviously incorrect file size, (about 10% of the size the full backup file should be.

    I posted this OVER A MONTH AGO, are you going to answer this issue at all? Having features broken and not even reporting the errors is a BAD LOOK, and does not encourage anyone to buy the full version when the free version does not work bug free we’re basing our decision on whether or not to buy on.

    Thread Starter RadiantFreedom

    (@radiantfreedom)

    4 Months later and this is still a problem. Do any of you even bother providing any tech support or bug fixes?! 4 months and not even so much as a “we see your concern” is outrageous! Could SOMEBODY PLEASE REPLY! JUST A REPLY for GOD’s sake!

Viewing 2 replies - 1 through 2 (of 2 total)
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