• Resolved Nazim Hussain

    (@nazimhussain)


    When i open my Site Kit dashboard, it gives me an error message “Site Kit encountered an error”. My site kit does not show any information

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi @nazimhussain,

    Thanks for reaching out. So we can determine more on this and ensure Site Kit works as expected, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred.
    2. What is the full error you’re encountering? Usually there is some additional context added below the “Site Kit encountered an error” notice. If so, please share this.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    Hi @nazimhussain,

    We’ve received a Site Health information form respone referencing this support topic. Providing this is your own site details I can see you’re encountering the below error:
    An error occurred while running 'mapSelect': Failed to construct 'URL': Invalid URL

    As I suspect this may be as a result of a third party plugin conflict please follow the steps below and share whether the same error appears:

    1. Login to your site from a Chrome browser incognito window
    2. Install and activate the Health Check & Troubleshooting plugin.
    3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
    5. Check for the error when viewing your Site Kit dashboard once more

    If the error no longer appears in troubleshooting mode we can then try narrow down the cause be enabling other plugins while in troubleshooting mode. If the error remains while in troubleshooting mode we’ll then perform some other checks.

    Let me know how you get on with the above, or ask if you have any questions.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘SITE KIT ENCOUNTERED AN ERROR’ is closed to new replies.