Unable To Publish Slider

  • Resolved captianklaptan

    (@captianklaptan)


    2 years ago

    I unable to publish a slider using Depicter. In fact, as soon as I start putting any elements into the slider design I am met with the error below:

    {"message":"Request failed with status code 403","name":"Error","response":{"data":"<!DOCTYPE html>\n<html style=\"height:100%\">\n<head>\n<meta name=\"viewport\" content=\"width=device-width, initial-scale=1, shrink-to-fit=no\" />\n<title> 403 Forbidden\r\n</title></head>\n<body style=\"color: #444; margin:0;font: normal 14px/20px Arial, Helvetica, sans-serif; height:100%; background-color: #fff;\">\n<div style=\"height:auto; min-height:100%; \"> <div style=\"text-align: center; width:800px; margin-left: -400px; position:absolute; top: 30%; left:50%;\">\n <h1 style=\"margin:0; font-size:150px; line-height:150px; font-weight:bold;\">403</h1>\n<h2 style=\"margin-top:20px;font-size: 30px;\">Forbidden\r\n</h2>\n<p>Access to this resource on the server is denied!</p>\n</div></div><div style=\"color:#f0f0f0; font-size:12px;margin:auto;padding:0px 30px 0px 30px;position:relative;clear:both;height:100px;margin-top:-101px;background-color:#474747;border-top: 1px solid rgba(0,0,0,0.15);box-shadow: 0 1px 0 rgba(255, 255, 255, 0.3) inset;\">\n<br>Proudly powered by <a style=\"color:#fff;\" href=\"https://www.litespeedtech.com/error-page\">LiteSpeed Web Server</a><p>Please be advised that LiteSpeed Technologies Inc. is not a web hosting company and, as such, has no control over content found on this site.</p></div></body></html>\n","status":403,"statusText":"","headers":{"alt-svc":"h3=\":443\"; ma=86400, h3-29=\":443\"; ma=86400","cache-control":"private, no-cache, no-store, must-revalidate, max-age=0","cf-cache-status":"DYNAMIC","cf-ray":"76b78ee4af89efb4-PDX","content-encoding":"br","content-type":"text/html","date":"Thu, 17 Nov 2022 09:49:45 GMT","nel":"{\"success_fraction\":0,\"report_to\":\"cf-nel\",\"max_age\":604800}","pragma":"no-cache","report-to":"{\"endpoints\":[{\"url\":\"https:\\/\\/a.nel.cloudflare.com\\/report\\/v3?s=utGEllum%2B4%2F0hwvvozLbGnKLzfCxbAgWH2rTU2KAhE6XjfZZW6PqougxnpC1WNNd8CNLnMb45rW57CJU1Xut%2FN1xTpxCKfGGdKyWT%2FFwnbI5AM9K7dTFpXeHyYvABTx0GyZtKYu1hfTpWY4YVQ%3D%3D\"}],\"group\":\"cf-nel\",\"max_age\":604800}","server":"cloudflare","x-turbo-charged-by":"LiteSpeed"},"config":{"url":"https://mywebsite.com/wp-admin/admin-ajax.php","method":"post","data":{},"headers":{"Accept":"application/json, text/plain, */*","X-DEPICTER-CSRF":"f2890b18f8","X-DEPICTER-CKEY":"b21lIjoiaHR0cHM6XC9cL2JpbWJvbG92ZXIuY29tIiwidWlkIjoiIn0H2XdYzPLb-kK4RsHyL3tQJatd8-6MrmwFXpaeihwu35MMR_vV4"},"transformRequest":[null],"transformResponse":[null],"timeout":150000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false}},"request":{}},"config":{"url":"https://mywebsite.com/wp-admin/admin-ajax.php","method":"post","data":{},"headers":{"Accept":"application/json, text/plain, */*","X-DEPICTER-CSRF":"f2890b18f8","X-DEPICTER-CKEY":"b21lIjoiaHR0cHM6XC9cL2JpbWJvbG92ZXIuY29tIiwidWlkIjoiIn0H2XdYzPLb-kK4RsHyL3tQJatd8-6MrmwFXpaeihwu35MMR_vV4"},"transformRequest":[null],"transformResponse":[null],"timeout":150000,"xsrfCookieName":"XSRF-TOKEN","xsrfHeaderName":"X-XSRF-TOKEN","maxContentLength":-1,"maxBodyLength":-1,"transitional":{"silentJSONParsing":true,"forcedJSONParsing":true,"clarifyTimeoutError":false}}}

    After that, if I attempt to publish the slider the upload simply never completes.

    My wordpress setup is pretty basic and I do not have any plug in or setting that messes with rest api or should interfere with this slider plugin.

    Specifically, the only plugins I have are Depicter, Elementor, Elementor Header & Footer Builder, and All-in-One WP Migration.

    I also notice on the plugin page that Depicter is not tested with the latest version of wordpress. Is this perhaps a known issue? If not I would appreciate any assistance with creating a slider.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author averta

    (@averta)

    Hi. @captianklaptan
    ?Based on the error report, the problem seems to be related to a permission issue.
    ?We have a guideline here that explains the problem specifically for the Wordfence plugin but the principle is the same.
    ?https://depicter.helpscoutdocs.com/article/262-403-error
    ?Just check for any security or firewall plugins both on your website and on your server.
    ?
    ?There must be something that is blocking the Depicter web requests.

    Let us know

    Plugin Author averta

    (@averta)

    @captianklaptan
    Can you please let me know what happened and whether still got the issue or not?

    Thread Starter captianklaptan

    (@captianklaptan)

    Hi @averta, I looked at the advice from the video you gave but I actually do not have any firewall/security plugins installed that would interfere with permissions, or even give the option to have firewall settings.

    Plugin Author averta

    (@averta)

    Hello again.
    ?I can see that you are utilizing the Litespeed server and also you have Cloudflare protection on your website. Please check with the administrator of your server and also with Cloudflare to monitor security logs when you try to work with the Depicter and publish a slider. I am sure they can find sth there
    ?We are confident that this is not happening under normal circumstances and there must be something preventing the Depicter publish process and therefore generating the HTTP 403 error.

Viewing 4 replies - 1 through 4 (of 4 total)
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