Can't edit posts, WordPress hangs, dies

  • Resolved rkread

    (@rkread)


    14 years, 7 months ago

    I have a problem on a couple of the WordPress sites I manage: I’m unable to update posts. I’ll open the post, make a couple of edits, click update, and nothing happens. My cursor does the “waiting” thing, but the post never saves, and a error page saying “The connection was reset” pops up.

    My posts aren’t long — under 500 words. And the problem seems to arise at random. At first, I thought it might be some unintended ASCII characters lurking behind pasted text, but even editing in HTML mode, the problem comes up.

    It’s not the plugins either. I only have two running on one of the sites, and disabling them has done nothing to fix the problem. I run a handful of WordPress sites — all of which are housed with the same webhost — and this has happened on maybe half of them.

    Everything’s been upgraded, everything is up to date. Any ideas?

Viewing 11 replies - 1 through 11 (of 11 total)

  • Have you checked the databases? It could be just a poor mysql server…

    Thread Starter rkread

    (@rkread)

    I haven’t, but I can create new posts, and I can edit existing ones — except on very weird, random occasions. If it were a bad DB, I’d think it would affect all my posts….

    Agreed but if the db size is limited and you’ve reached that limit, you would get problems with new posts/pages.

    Thread Starter rkread

    (@rkread)

    Unfortunately, the db is really small — I’ve only run about 7 or 8 posts, and they’re all less than 1000 words.

    Do you have any sites on a different server – preferably with another host? If so, are they showing similar problems?

    Thread Starter rkread

    (@rkread)

    I have sites on other servers, though they’re all with the same host.

    This is REALLY weird, though — the same issue is starting to affect two other sites that have NEVER had this problem. I though it might’ve been in the upgrade to WordPress 3.0.1, so I rolled back, but that didn’t change anything.

    In some cases, the problem seems to concern post length. I’ve tried adding this phrase to the config file, as per elsewhere in the forum:

    define(‘WP_MEMORY_LIMIT’, ’64M’);

    But that doesn’t seem to help.

    In one case, though, I ran a very short post — maybe 50 words — but with two large-ish pics. That one gave me trouble, too. I took out one of the photos, and it saved just fine.

    Ideas?

    It could be a memory issue and the various fixes don’t always work on all servers. It might be worth contacting your hosts to find out how much memory you actually have available and whether it can be increased.

    Thread Starter rkread

    (@rkread)

    Funny you should say that. About ten minutes after I posted that last message, I called my host, and indeed, it was a problem on their end. Thankfully, they’re great at customer service (CrystalTech, if anyone’s interested), and they put in a ticket to fix all the affected sites. I’m not a server guy, so I don’t understand all the lingo, but for what it’s worth, here’s how the ticket read:

    Call Issue Description: Having issue posting to WordPress sites. Need to submit ticket for SRX routing exclusion. Our Intrusion Detection Product looks for activity that could be considered malicious. Some remote updates/posts via a CMS can simulate a SQL injection attack (the product also looks for keywords that could be part of a query such as Select, From).

    Maybe that’ll help others who find themselves shut out like that.

    Thanks, Esmi, for your help.

    You’re welcome. Glad to hear that you got it sorted.

    rkread, did the SRX Exclusion solve this issue? We are also with CrystalTech and having what sounds like the same problem. WordPress posts just randomly hang and eventually time out with a “The connection was reset” error when saving a draft or publishing a post. Length of post doesn’t seem to matter at all. Sometimes we can identify a specific line of text that can be removed to get it to work, but the text is pasted from notepad without any formatting, so I cannot see any kind of issue there. I have a ticket in to them now. Thanks, David

    I have a similar problem. When I edit a post and click “update” the browser hangs. However, if I sign in with a different profile, everything works fine. A guest blogger also has NO problem posting. I’m guessing there is something in my profile causing the problem, but what?
    Marc

Viewing 11 replies - 1 through 11 (of 11 total)
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