Index page cannot be child page

  • Resolved AWOL

    (@awol)


    2 years ago

    Great plugin, but I have discovered this weird bug; I can create the Index using the shortcode [epkb-articles-index-directory] on its own page, and it displays fine, but when I make this page a child of the actual knowledge base, it can’t be found and returns the “oops!” message. My knowledge base page has the url mysite/guide/ and I want the index to be mysite/guide/index but at present this is not possible – any suggestions?

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  • Plugin Author echoplugins

    (@echoplugins)

    Hi, thank you for the feedback. The URL following the KB main page is reserved for article URL’s. It’s difficult to change this based on how WordPress functions. Our suggestion is to put the index shortcode in a KB article or a page that is not a child page of the KB main page.

    If you need further help with our knowledge base plugin we would be very happy to help you. Please open a support ticket on our website at https://www.echoknowledgebase.com/technical-support/

    Please note: This forum is not monitored regularly and it does not provide the tools for us to support you better.

    Thank you,
    Dave

    Thread Starter AWOL

    (@awol)

    OK, thanks – I hadn’t thought of making the index an article!

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