Elementor Pro and Elementor Pack Pro stop functioning

@buddycheckuk

Post your UM Settings -> Install Info here in the Forum.

### Begin Install Info ###

## Please include this information when posting support requests ##

— Site Info —

Site URL: https://buddycheck.org.uk
Home URL: https://buddycheck.org.uk
Multisite: No

— Hosting Provider —

Host: DBH: 127.0.0.1, SRV: buddycheck.org.uk

— User Browser —

Platform: Windows
Browser Name: Chrome
Browser Version: 106.0.0.0
User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
n64; x64) AppleWebKit/537.36 (KH
TML, like Gecko) Chrome/106.0.0.
0 Safari/537.36 Edg/106.0.1370.4
2

—- Current User Details —

Role: administrator

— WordPress Configurations —

Version: 6.1
Language: en_GB
Permalink Structure: /%postname%/
Active Theme: OceanWP 3.3.5
Page On Front: Home (#2215)
Page For Posts: (#0)
ABSPATH: /wordpress/core/6.1/
All Posts/Pages: 15
WP Remote Post: wp_remote_post() works
WP_DEBUG: Disabled
WP Table Prefix: Length: 3, Status: Acceptable
Memory Limit: 512MB

— UM Configurations —

Version: 2.5.1
Upgraded From: 2.5.0
Current URL Method:
Cache User Profile: Yes
Generate Slugs on Directories: Yes
Force UTF-8 Encoding: No
JS/CSS Compression: No
Port Forwarding in URL: No
Exclude CSS/JS on Home: No

— UM Pages Configuration —

User: https://buddycheck.org.uk/user/
Account: https://buddycheck.org.uk/account/
Members: https://buddycheck.org.uk/members/
Register: https://buddycheck.org.uk/register/
Login: https://buddycheck.org.uk/login/
Logout: https://buddycheck.org.uk/logout/
Password Reset: https://buddycheck.org.uk/password-reset/

— UM Users Configuration —

Default New User Role: 0
Profile Permalink Base: user_login
User Display Name: username
Redirect author to profile: Yes
Enable Members Directory: Yes
Use Gravatars: No
Require a strong password: Off

— UM Access Configuration —

Panic Key:
Global Site Access: Site accessible to Logged In Users
Custom Redirect URL: https://buddycheck.org.uk/register/
Exclude the following URLs: https://buddycheck.org.uk/about/
https://buddycheck.org.uk/contact/
https://buddycheck.org.uk/testing/
https://buddycheck.org.uk/join-the-team/
https://www.paypal.com/donate/?hosted_button_id=QJS8CXYAEUF9Y
https://buddycheck.org.uk/login/
https://buddycheck.org.uk/our-story/
https://buddycheck.org.uk/register/
https://buddycheck.org.uk/founders-feed/
https://buddycheck.org.uk/aims/
https://buddycheck.org.uk/core-values/
https://buddycheck.org.uk/the-4am-anxiety-wake-up-call/
https://buddycheck.org.uk/where-to-start/
https://buddycheck.org.uk/rolling-stones-gimme-shelter/
https://buddycheck.org.uk/brian-eno-an-ending-ascent/
https://buddycheck.org.uk/whats-up-danger-blackway-and-black-caviar/
https://buddycheck.org.uk/1-in-50-is-not-the-entire-story/
https://buddycheck.org.uk/tweet-your-story/
https://buddycheck.org.uk/the-story-behind-tweet-your-story/
https://buddycheck.org.uk/you-dont-have-to-be-alone-to-be-lonely/
https://buddycheck.org.uk/tribute-to-an-inspiration/
https://buddycheck.org.uk/the-importance-of-being-a-volunteer/
https://buddycheck.org.uk/men-cry-and-its-nothing-to-be-ashamed-of/
https://buddycheck.org.uk/buddy-check-network-enquiry-form/
https://buddycheck.org.uk/peer-support-network/
https://buddycheck.org.uk/current-research/
https://buddycheck.org.uk/working-in-slow-motion/
https://buddycheck.org.uk/fundraisers/
https://buddycheck.org.uk/courses/
https://buddycheck.org.uk/one-step/
https://buddycheck.org.uk/buddy-check-network/
https://buddycheck.org.uk/conquering-mountains/
https://buddycheck.org.uk/black-history-month/
https://buddycheck.org.uk/bcn-tos/
https://buddycheck.org.uk/buddy-check-network-monthly-registration/
https://buddycheck.org.uk/buddy-check-network-annual-registration/
https://buddycheck.org.uk/buddy-check-network-invitation/
https://buddycheck.org.uk/privacy-policy/
https://buddycheck.org.uk/cookie-policy/
https://buddycheck.org.uk/bcn-members-area/
Backend Login Screen for Guests: No
Redirect to alternative login page:
Backend Register Screen for Guests: No
Redirect to alternative register page:
Access Control widget for Admins only: No
Enable the Reset Password Limit: No
Blacklist Words: 5

— UM Email Configurations —

Mail appears from: Buddy Check
Mail appears from address: [email protected]
Use HTML for E-mails: Yes
Account Welcome Email: Yes
Account Activation Email: No
Pending Review Email: No
Account Approved Email: No
Account Rejected Email: No
Account Deactivated Email: Yes
Account Deleted Email: Yes
Password Reset Email: Yes
Password Changed Email: Yes

— UM Total Users —

All Users(32)
administrator(3)
editor(1)
subscriber(29)
none(0)

— UM Roles —

Administrator (administrator)
Editor (editor)
Author (author)
Contributor (contributor)
Subscriber (subscriber)
Instructor (stm_lms_instructor)
Instructor (instructor)
Student (student)
Squirrly SEO Editor (sq_seo_editor)
Squirrly SEO Admin (sq_seo_admin)
Customer (customer)
Shop manager (shop_manager)

— UM Custom Templates —

N/A

— UM Email HTML Templates —

N/A

— Web Server Configurations —

PHP Version: 7.4.33
MySQL Version: 5.5.5
Web Server Info: nginx

— PHP Configurations —

PHP Memory Limit: 512M
PHP Upload Max Size: 2047M
PHP Post Max Size: 2047M
PHP Upload Max Filesize: 2047M
PHP Time Limit: 1200
PHP Max Input Vars: 6144
PHP Arg Separator: &
PHP Allow URL File Open: Yes

— Web Server Extensions/Modules —

DISPLAY ERRORS: N/A
FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.
SOAP Client: Your server has the SOAP Client enabled.
SUHOSIN: Your server does not have SUHOSIN installed.
GD Library: PHP GD library is installed on your web server.
Mail: PHP mail function exist on your web server.
Exif: PHP Exif library is installed on your web server.

— Session Configurations —

Session: Disabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On

— WordPress Active Plugins —

Akismet Anti-Spam: 5.0.1
Asgaros Forum: 2.1.0
Category Ajax Filter: 2.6.4
Cloudflare: 4.11.0
CoBlocks: 2.25.0
Contact Form 7: 5.6.4
Donations via PayPal: 1.9.9
Elementor: 3.9.0-dev4
Elementor Beta (Developer Edition): 1.1.1
Elementor Pro: 3.9.0-dev5
Element Pack Lite – Addons for Elementor: 4.5.1
Element Pack Pro: 6.7.0
Flamingo: 2.3
Goodlayers LMS: 2.2.2
Gutenberg: 14.4.0
HubSpot All-In-One Marketing – Forms, Popups, Live Chat: 9.0.397
iframe: 4.5
Import and export users and customers: 1.21.2
Jetpack: 11.6-a.1
Jetpack Boost: 1.5.3
JSON Basic Authentication: 0.1
Layout Grid: 1.8.2
Members: 3.2.2
MindCat: 1.1.3
Ocean Extra: 2.0.5
Ocean Full Screen: 2.0.4
Ocean Gutenberg Blocks: 1.1.2
Ocean Instagram: 1.1.0
Ocean Popup Login: 2.1.2
Ocean Portfolio: 2.0.7
Ocean Pro Demos: 1.4.0
Ocean Side Panel: 2.0.6
Ocean Sticky Header: 2.0.5
Ocean White Label: 2.0.0
Ocean Woo Popup: 2.0.4
Page Optimize: 0.5.2
Page scroll to id: 1.7.5
PayPal Marketing Solutions: 1.2
SimpleTOC – Table of Contents Block: 5.0.45
Site Kit by Google: 1.87.0
Squirrly SEO (Peaks): 12.1.13
SuitePlugins – Privacy for Ultimate Member: 1.0.1
Templates Patterns Collection: 1.1.27
Toolbox for Asgaros Forum: 1.2.4
Twitter: 2.0.5
Udemy? – Online Learning Courses: 1.3.0
Ultimate Member: 2.5.1
Ultimate Member – Followers: 2.2.6
Ultimate Member – Friends: 2.2.4
Ultimate Member – Groups: 2.3.0
Ultimate Member – MailChimp: 2.4.1
Ultimate Member – Private Content: 2.0.8
Ultimate Member – Private Messages: 2.3.3
Ultimate Member – Profile tabs: 1.0.7
Ultimate Member – reCAPTCHA: 2.3.1
Ultimate Member – Social Login: 2.3.14
Ultimate Member – Terms & Conditions: 2.1.3
Ultimate Member – User Tags: 2.2.1
Ultimate Member – Verified Users: 2.1.4
UM Story for Ultimate Member: 1.0.9
UpdraftPlus – Backup/Restore: 1.22.23
USP Pro: 4.2
Wise Chat: 3.1
WooCommerce: 7.0.1
WooCommerce Payments: 4.9.0
WooCommerce PayPal Payments: 1.9.5
WordPress.com Editing Toolkit: 3.46927
WPCode – Insert Headers, Footers, and Code Snippets: 2.0.3
WPForms: 1.7.7.2
WPForms AWeber: 1.3.1
WPForms Conversational Forms: 1.8.0
WPForms Drip: 1.6.0
WPForms Form Abandonment: 1.7.0
WPForms Form Locker: 2.2.0
WPForms Form Pages: 1.5.1
WPForms Geolocation: 2.3.1
WPForms GetResponse: 1.5.0
WPForms Mailchimp: 2.2.0
WPForms MailerLite: 1.0.1
WPForms Offline Forms: 1.2.3
WPForms PayPal Commerce: 1.1.0
WPForms PayPal Standard: 1.6.0
WPForms Post Submissions: 1.4.0
WPForms Save and Resume: 1.3.0
WPForms Sendinblue: 1.2.0
WPForms Signatures: 1.6.0
WPForms Square: 1.3.0
WPForms Stripe: 2.8.0
WPForms Surveys and Polls: 1.10.0
WPForms User Journey: 1.0.6
WPForms User Registration: 2.1.0
WPForms Zapier: 1.4.0
WP Rollback: 1.7.2
WP to Buffer: 3.8.3
WP Word-Cloud: 2.0.0

### End Install Info ###

@buddycheckuk

1. There is an Elementor JavaScript error on many of your pages:

Uncaught ReferenceError: elementorFrontendConfig is not defined

2. You have a lot of plugins active, is it possible for you to increase PHP Memory limit because Elementor and WooCommerce are requiring a lot of memory.

https://docs.ultimatemember.com/article/200-increasing-the-wordpress-memory-limit

Note: These requirements are for Elementor. If you are using additional plugins on your site that also have minimum requirements such as WooCommerce, you may need to increase your memory to 512 MB to help avoid loading issues.

https://elementor.com/help/requirements/

3. Enable PHP error logging, read this guide: “How to enable debug logging”

https://docs.ultimatemember.com/article/1751-enable-debug-logging

If you get a PHP log file with notices and errors in: /wp-content/debug.log post the content of this file here in the Forum with CODE formatting and we can give you the PHP error explanation.

Hi @buddycheckuk,

This thread has been inactive for a while. Has the above solution provided by Miss Veronica helped you solve your problem? If so, please kindly mark this thread as “Resolved.”

Thank you!

Hi @buddycheckuk

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

Regards