Ticket List appearance customization

  • Resolved mickabooh

    (@mickabooh)


    2 years ago

    I have a few things to address about the appearance customization of the tickets windows.

    First of all, the text in the drop down menus are unaffected by the text color option. Is there a way I can change the color of the text for the drop down boxes? Or maybe change the background color of just the boxes in some way? Everything else looks okay with the ticket page on the WordPress dashboard.
    WordPress Dashboard Plugin Ticket List Page

    Secondly, as you can see in the image previous when compared to this image(which is a snapshot of the ticket page from the website itself), the search bar looks entirely different, and it makes the customer’s page look very bad. Is this a bug, or is this happening because of the way my site is set up?
    Customer’s Ticket List Page

    Lastly, I didn’t find a setting that was able to change the text of the replies to the support ticket in the ticket view, which results in the replies being unreadable. Is there a way to change the color of this font?
    Customer’s Ticket View

    • This topic was modified 2 years ago by mickabooh.
    • This topic was modified 2 years ago by mickabooh.
    • This topic was modified 2 years ago by mickabooh.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello there,
    1 Change of color of the text in the drop-down menu is not possible to change with CSS.
    2. It should conflict with the theme, please help us with the theme name.
    3. Go to Support > Setting > Appearance > Individual Ticket. Here you can find the settings

    Thread Starter mickabooh

    (@mickabooh)

    1. I overlooked the fact that in the first image, it doesn’t actually show the problem. The first link is how the second link should look as well. I am assuming this is a theme issue too because the drop down boxes actually look fine on the wordpress dashboard page for the tickets. It’s just when it comes to the site’s support page that it looks messed up.

    2. We are using the Neve theme.

    3. Yes I have already tried to edit the settings for the Individual Ticket. Here is an image of the settings
    This is the settings I have currently for the Individual Ticket: https://drive.google.com/file/d/18ufHqazQF6meXxaNszQCDnXcp1OSIFF5/view?usp=sharing
    I already put a link to the image of how that turns out.

    Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    1 & 2. We noticed that the color of the select box is looking different. It looks like a plugin conflict. Please create a staging site and check the theme and plugin conflict. If it does not resolve the issue then please create a ticket on our site so we can assist you better.

    3. In the Dashboard > Support > Setting > Appearance > Individual Ticket > Reply Thread. Please select a different color for the reply thread as it is the same for the background.

Viewing 3 replies - 1 through 3 (of 3 total)
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