Blocking legitimate users in India

  • Resolved alanwpeasy

    (@alanwpeasy)


    2 years, 4 months ago

    Hey guys,
    I just had someone in another forum state that CleanTalk is useless because it blocks legitimate traffic from India, Africa, and Asia.

    I got him to test a form on my site protected by CleanTalk and sure enough, he got blocked statin his IP is blacklisted.

    The report shows “*** Forbidden. Your IP belongs to a high spam risk network. ***”

    I checked his IP (49.43.43.70) in Spam Blacklists and it shows up in a few.

    He says it is a standard IP from the largest ISP in India.

    So what is the strategy here? Can we disable this check if we want messages from these countries?

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  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @alanwpeasy.

    Your request concerns our service.
    Also, we need additional details about your website to analyze plugin requests.
    Please contact us via our private Ticket System: https://cleantalk.org/my/support/open; and add a link to this topic, so we can identify you quickly.
    WordPess.org Support Forum is for plugins only, not the service.

Viewing 1 replies (of 1 total)
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