Cart page malfunctioning: button and update quantity
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Hello,
the button and update quantity in cart page don’t work but simply reload the page.
I’ve tried to disable all plugins and use the standard theme but the bug persists. Could you help please?
Thanks a lot
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Hi there @hetaweb ??
Cart page malfunctioning: button and update quantity
Thanks for reaching out. Happy to help you with this!
I understand you already tried with disabling all plugins and changing the active theme to Storefront.In order to investigate further, could you please gather the details outlined in this pinned thread and then write back to us?
Looking forward to hearing from you!
Thanks, you can find below!
### WordPress Environment ###
WordPress address (URL): https://tinyurl.com/yf3tryyz
Site address (URL): https://tinyurl.com/yf3tryyz
WC Version: 7.0.1
REST API Version: ? 7.0.1
WC Blocks Version: ? 8.5.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 6.0.3 – There is a newer version of WordPress available (6.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache/2.4.38 (Debian)
PHP Version: 7.4.30
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.64.0
OpenSSL/1.1.1nSUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-0+deb10u1
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?### Database ###
WC Database Version: 7.0.1
WC Database Prefix: tex_wp_
Total Database Size: 16.16MB
Database Data Size: 13.70MB
Database Index Size: 2.46MB
tex_wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tex_wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
tex_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tex_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tex_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tex_wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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tex_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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tex_wp_postmeta: Data: 4.28MB + Index: 0.52MB + Engine InnoDB
tex_wp_posts: Data: 1.36MB + Index: 0.13MB + Engine InnoDB
tex_wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
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tex_wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tex_wp_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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tex_wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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tex_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_usermeta: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
tex_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tex_wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
tex_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
tex_wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tex_wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
tex_wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
tex_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
tex_wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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tex_wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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tex_wp_xyz_ics_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
tex_wp_xyz_ics_role_privileges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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tex_wp_xyz_ics_user_privileges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
view_wp_usermeta_first_name: Data: 0.00MB + Index: 0.00MB + Engine
view_wp_usermeta_last_name: Data: 0.00MB + Index: 0.00MB + Engine
view_wp_usermeta_ur_user_status: Data: 0.00MB + Index: 0.00MB + Engine### Post Type Counts ###
acf-field: 4
acf-field-group: 2
attachment: 16
condition_group: 6
customize_changeset: 30
custom_css: 2
def_reg_fields: 10
elementor_library: 1
flamingo_contact: 16
flamingo_inbound: 6
nav_menu_item: 28
ninja-table: 10
page: 32
post: 2
product: 2
restriction: 7
revision: 388
shop_coupon: 1
shop_order: 41
user_registration: 3
wpcf7_contact_form: 1
wpcode: 2
wp_global_styles: 1### Security ###
Secure connection (HTTPS): ?
Hide errors from visitors: ?### Active Plugins (24) ###
Advanced Custom Fields: by WP Engine – 6.0.3
All 404 Redirect to Homepage: by wp-buy – 3.7
Worldline PG Woocommerce: by Worldline – 1.2.13
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7: by Takayuki Miyoshi – 5.6.4
Flamingo: by Takayuki Miyoshi – 2.3
Font Awesome: by Font Awesome – 4.3.1
Site Kit by Google: by Google – 1.85.0
WPCode – Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.3
LoginPress – Customizing the WordPress Login Screen.: by WPBrigade – 1.6.2
Ninja Tables Pro: by WPManageNinja – 4.3.0
Ninja Tables: by WPManageNinja LLC – 4.3.2
Restrict User Access: by Joachim Jensen – DEV Institute – 2.4
Sampi Tex License Integrator: by –
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
User Registration WooCommerce: by WPEverest – 1.2.5
User Registration: by WPEverest – 2.2.3
Product Price by Quantity for WooCommerce Pro: by WPFactory – 3.1.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
WooCommerce: by Automattic – 7.0.1
WP Mail SMTP: by WPForms – 3.6.1
XYZ WP Insert Code Snippet: by xyzscripts.com – 1.4
YITH WooCommerce Customize My Account Page: by YITH – 3.1.5### Inactive Plugins (14) ###
Code Snippets: by Code Snippets Pro – 3.2.0
Contact Form 7 Syntax Highlighting: by Joris van Montfort – 0.2.4
Elementor: by Elementor.com – 3.7.7
Graphina – Elementor Charts and Graphs: by Iqonic Design – 1.7.8
Iqonic Layouts: by Iqonic Design. – 1.0.1
Koala Apps – Tax Exempt: by KoalaApps – 1.1.0
LoginWP (Formerly Peter’s Login Redirect): by LoginWP Team – 3.0.3.0
Marvy – Ultimate Elementor Animation addons: by Iqonic Design – 1.6.3
Marvy – Ultimate Elementor Animation addons Pro: by Iqonic Design – 1.6.0
Meta Box: by MetaBox.io – 5.6.7
Price By Quantity For WooCommerce: by WebMeteors – 1.0.3
Slider Revolution: by ThemePunch – 6.5.19
WooCommerce EU VAT Number: by WooCommerce – 2.6.0
Xamin Elementor Extensions: by Iqonic Design – 3.4.0### Settings ###
API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?### WC Pages ###
Shop base: #606 – /shop
Cart: #607 – /cart
Checkout: #608 – /checkout
My account: #609 – /
Terms and conditions: ? Page not set### Theme ###
Name: Betheme
Version: 26.5.1.4
Author URL: https://muffingroup.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?### Templates ###
Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.Overrides: betheme/woocommerce/archive-product.php
betheme/woocommerce/cart/cart-totals.php
betheme/woocommerce/cart/cart.php
betheme/woocommerce/cart/cross-sells.php
betheme/woocommerce/cart/mini-cart.php
betheme/woocommerce/checkout/form-checkout.php
betheme/woocommerce/content-product.php
betheme/woocommerce/content-single-product.php
betheme/woocommerce/loop/loop-end.php
betheme/woocommerce/loop/loop-start.php
betheme/woocommerce/loop/no-products-found.php
betheme/woocommerce/loop/pagination.php
betheme/woocommerce/myaccount/downloads.php
betheme/woocommerce/notices/error.php
betheme/woocommerce/notices/success.php
betheme/woocommerce/single-product/add-to-cart/external.php
betheme/woocommerce/single-product/meta.php
betheme/woocommerce/single-product/product-image.php
betheme/woocommerce/single-product/product-thumbnails.php
betheme/woocommerce/single-product/related.php
betheme/woocommerce/single-product/sale-flash.php
betheme/woocommerce/single-product/tabs/description.php
betheme/woocommerce/single-product/tabs/tabs.php
betheme/woocommerce/single-product/title.php
betheme/woocommerce/single-product/up-sells.php
betheme/woocommerce/single-product-reviews.php### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-pageDisabled Features: minified-js
new-product-management-experience
settingsDaily Cron: ? Next scheduled: 2022-11-09 13:19:46 +00:00
Options: ?
Notes: 59
Onboarding: completed### Action Scheduler ###
Complete: 223
Oldest: 2022-10-17 13:16:45 +0000
Newest: 2022-11-08 16:34:28 +0000Pending: 2
Oldest: 2022-11-08 22:11:04 +0000
Newest: 2022-11-09 11:07:30 +0000### Status report information ###
Generated at: 2022-11-08 19:26:52 +00:00
`Hi @hetaweb
Thanks for sending the System Status Report.
I would love to check n your site for us to investigate further about your issue, however, this link https://tinyurl.com/yf3tryyz redirects me to a login page. By any chance, can this be overridden for testing purposes?
If not, can you please provide the fatal error logs (if any) under
WooCommerce > Status > Logs
?Meanwhile, this kind of problem is usually caused by a conflict with your theme or with another plugin present on your site. Can you please try to perform a full conflict test and see if that works?
https://woocommerce.com/document/how-to-test-for-conflicts/
If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.
Let us know how it goes!
- The topic ‘Cart page malfunctioning: button and update quantity’ is closed to new replies.