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Resolved

(@hassoun)

Hello,

For the past few days, most orders are being duplicated/repeated.

I don’t recall any recent changes/customizations at any level, the only difference is that I started to receive more traffic and orders. I thought it could be due to the memory limit, so I increased it from 4 GB to 8 GB. Still, the problem occurs from time to time. Load averages are perfect (the hardware specs are high and unutilized).

Troubleshooting this by deactivating plugins or using the original theme doesn’t seem practical whether in the same production environment or in a staging one, because, there are no steps to reproduce the issue and it just happens randomly. But it happens a lot. Unfortunately, even with orders paid via credit card, not only COD.

Any suggestions on where to start troubleshooting?

Regards


### WordPress Environment ###

WordPress address (URL): https://somedomain.com
Site address (URL): https://somedomain.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 8 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.85.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.36-MariaDB
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: ######
Total Database Size: 284.26MB
Database Data Size: 168.96MB
Database Index Size: 115.30MB
wp_woocommerce_sessions: Data: 21.88MB + Index: 0.75MB + Engine MyISAM
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wp_scalability_pro_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_customer_lookup: Data: 0.22MB + Index: 0.18MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 1.57MB + Index: 1.27MB + Engine MyISAM
wp_wc_order_stats: Data: 0.34MB + Index: 0.21MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.15MB + Index: 0.16MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woobe_history: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
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wp_woodmart_wishlists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_wsal_metadata: Data: 37.08MB + Index: 58.28MB + Engine InnoDB
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wp_wsal_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
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wp_yith_ywpar_points_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 3320
cms_block: 23
custom_css: 9
custom-css-js: 1
elementor_library: 15
mc4wp-form: 2
mpc_content_preset: 13
nav_menu_item: 83
oembed_cache: 1
page: 52
portfolio: 9
post: 4
product: 381
product_variation: 343
revision: 169
shop_coupon: 21
shop_order: 4389
shop_order_refund: 1
soliloquy: 2
sp_wcslider: 5
staticblocks: 5
tbay_footer: 1
tbay_header: 1
woodmart_sidebar: 1
woodmart_slide: 10
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.5.11
Template Library and Redux Framework: by Extendify – 4.3.19
WPML SEO: by OnTheGoSystems – 2.1.0
Filter WooCommerce Orders by Payment Method: by SkyVerge – 1.0.0
Akismet Anti-Spam: by Automattic – 5.0.1
Cloudflare: by Cloudflare
Inc. – 4.11.0

CMB2: by CMB2 team – 2.10.1
Elementor Pro: by Elementor.com – 3.6.3
Elementor: by Elementor.com – 3.7.8
Flexible Shipping: by Octolize – 4.16.0
Site Kit by Google: by Google – 1.86.0
Imagify: by Imagify - Optimize Images & Convert WebP – 2.0
Loco Translate: by Tim Whitlock – 2.6.2
Product Open Pricing (Name Your Price) for WooCommerce: by WP Wham – 1.7.0
Redis Object Cache: by Till Krüss – 2.2.0
Rank Math SEO: by Rank Math – 1.0.100.1
Soliloquy: by Soliloquy Team – 2.5.9
Stream: by XWP – 3.9.1
Thembay Elementor: by Team Thembay – 1.1.10
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.14.1
Product Feed PRO for WooCommerce: by AdTribes.io – 11.9.5
BEAR - Bulk Editor and Products Manager: by realmag777 – 2.0.8.1
WooCommerce Stripe Gateway: by WooCommerce – 6.9.0
WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WOOF - WooCommerce Products Filter: by realmag777 – 1.3.0
WooCommerce: by Automattic – 7.0.0
WP Mail SMTP: by WPForms – 3.6.1
WP Rocket: by WP Media – 3.10.5.1
WPML CMS Nav: by OnTheGoSystems – 1.5.5
WPML Media: by OnTheGoSystems – 2.7.1
WPML String Translation: by OnTheGoSystems – 3.2.2
WPML Translation Analytics: by OnTheGoSystems – 1.0.7
YITH WooCommerce Points and Rewards Premium: by YITH – 3.7.0
YITH WooCommerce Wishlist: by YITH – 3.14.0

### Inactive Plugins (19) ###

Essential Addons for Elementor: by WPDeveloper – 5.3.2
Facebook for WooCommerce: by Facebook – 2.6.28
GTM4WP: by Thomas Geiger – 1.16.1
Health Check & Troubleshooting: by The www.remarpro.com community – 1.5.0
Jetpack: by Automattic – 11.4
Pixel Manager for WooCommerce: by SweetCode – 1.25.1
Redirection: by John Godley – 5.3.4
States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.3.2
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.11
WooCommerce - Tap WebConnect: by Tap Payments – 1.1
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.19
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.15
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
Woo Discount Rules: by Flycart – 2.4.5
WPC Name Your Price for WooCommerce: by WPClever – 2.0.0
WP File Manager: by mndpsingh287 – 7.1.6
WPML All Import: by OnTheGoSystems – 2.3.0
YITH WooCommerce Frequently Bought Together: by YITH – 1.18.0
YITH WooCommerce Recently Viewed Products Premium: by YITH – 2.0.5

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: AED (?.?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - shop/
Cart: #7 - cart/
Checkout: #8 - checkout/
My account: #9025 - my-account/
Terms and conditions: #4926 - exchange-returns-policy/

### Theme ###

Name: Diza Child
Version: 1.1.9
Author URL: https://thembay.com/
Child Theme: ?
Parent Theme Name: Diza
Parent Theme Version: 1.1.14
Parent Theme Author URL: https://thembay.com
WooCommerce Support: ?

### Templates ###

Overrides: diza/woocommerce/cart/cart.php
diza/woocommerce/cart/cross-sells.php
diza/woocommerce/cart/mini-cart.php
diza/woocommerce/checkout/form-checkout.php
diza/woocommerce/content-product-cat.php
diza/woocommerce/content-product.php
diza/woocommerce/content-single-product.php
diza/woocommerce/content-widget-product.php
diza/woocommerce/global/breadcrumb.php
diza/woocommerce/global/form-login.php
diza/woocommerce/global/wrapper-end.php
diza/woocommerce/global/wrapper-start.php
diza/woocommerce/loop/add-to-cart.php
diza/woocommerce/loop/loop-end.php
diza/woocommerce/loop/loop-start.php
diza/woocommerce/loop/orderby.php
diza/woocommerce/loop/pagination.php
diza/woocommerce/loop/rating.php
diza/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0
diza/woocommerce/single-product/meta.php
diza/woocommerce/single-product/product-image.php
diza/woocommerce/single-product/rating.php
diza/woocommerce/single-product/related.php
diza/woocommerce/single-product/stock.php
diza/woocommerce/single-product/tabs/additional-information.php
diza/woocommerce/single-product/tabs/description.php
diza/woocommerce/single-product/tabs/tabs.php
diza/woocommerce/single-product/up-sells.php

Outdated Templates: ?
					
					
						Learn how to update

### Product Open Pricing Settings ###

Product Open Pricing (Name Your Price): yes
Frontend template: ?? ???? ?????? %open_price_input% %currency_symbol%
Input field position: woocommerce_before_add_to_cart_button
Position priority.: 9999
Hide price: no
Disable quantity selector: no
Display on loop: no
Frontend loop template: Name Your Price %open_price_input% %currency_symbol%
Input field loop position: woocommerce_after_shop_loop_item
Position priority.: 9
Hide price: yes
Input style: width:75px;text-align:center;
Input pattern: 
Enable step ticker: yes
Price step: 0.01
Force number of decimals: no
Number of decimals.: 2
Add To Cart button text: 
Message on empty price: Price is required!
Message on price too low: Price is too low!
Message on price too high: Price is too high!
Add "Open Pricing" column: no
Fix mini cart: no

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-28 20:35:16 +04:00
Options: ?
Notes: 64
Onboarding: completed

### Action Scheduler ###

Complete: 2,373
Oldest: 2022-10-02 15:53:32 +0000
Newest: 2022-10-28 14:34:05 +0000

Failed: 16
Oldest: 2021-05-05 14:24:25 +0000
Newest: 2022-10-24 14:26:43 +0000

Pending: 3
Oldest: 2022-10-28 17:26:11 +0000
Newest: 2022-10-31 14:26:43 +0000

### Status report information ###

Generated at: 2022-10-28 18:43:40 +04:00

Viewing 7 replies - 1 through 7 (of 7 total)

Thread Starter hassoun
(@hassoun)

2 years ago

I asked one of the affected customers (whose order was duplicated), and they informed me that during the checkout process, they got this error:

Error processing checkout. Please try again later

Thread Starter hassoun
(@hassoun)

2 years ago

Update: It looks like all orders are getting the same error message:

Error processing checkout. Please try again later

All. Of. Them.

And it takes a too long time (loading) before the error shows up. Even with the error, the order is placed, that’s why customers were ordering repeatedly.

Anyway.

Debugging is enabled through wp-config.php and so is the logging to the file.

Checking the logs, there are only notices, and all of them are about the shipping zones file:

[28-Oct-2022 16:52:35 UTC] PHP Notice: Undefined index: KAL in /home/someusername/public_html/wp-content/plugins/woocommerce/includes/class-wc-shipping-zone.php on line 130

Now, the worst part: I enabled the Troubleshooting Mode.

ONLY WooCommerce is enabled, with the DEFAULT theme, and yet, the checkout is not functioning.

It keeps loading. Forever.

There are Loading icons, on top of the shipping methods area, and on the page center. So I am not even able to click on the complete checkout button.

Only WC is enabled with the default theme.
Thread Starter hassoun
(@hassoun)

2 years ago
Checking apache error logs, I can see:
```
[cgi:warn] [pid 23274] [client xxx] AH01220: Timeout waiting for output from CGI script /usr/local/cpanel/cgi-sys/ea-php74, referer: https://somedomain.com/checkout/
[cgi:error] [pid 23274] [client xxx] Script timed out before returning headers: ea-php74, referer: https://somedomain.com/checkout/
```
Thread Starter hassoun
(@hassoun)

2 years ago

Because of the timeout errors, I increased the memory limit, max post size, timeout, and max var. Nothing helped.

I also tried PHP 7.4, 8.0, and 8.1 None helped.

xue28 (woo-hc)
(@xue28)

2 years ago

Hi @hassoun

Thanks for reaching out!

I understand that you are receiving duplicate orders as well as the error message Error processing checkout. Please try again later for all the payment gateways on your site.

Outdated Templates: ?

As a first step, please update outdated templates on your site by following our guide here: Fixing Outdated WooCommerce Templates

If this did not resolve the issue, please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if the issue still persists?

If so, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Thread Starter hassoun
(@hassoun)

2 years ago

Hi, @xue28. Thank you for the information!

I was able to solve the issue by… pausing Cloudflare.

I noticed in my browser -> Inspect -> Network that there is a timeout response that is coming from Cloudflare. I paused it, and, Vola! The checkout page worked fine.

I reenabled Cloudflare immediately and the problem occurred again. So, confirmed, it’s Cloudflare. Even though there were no changes on Cloudflare settings or my server settings Nginx/apache/etc.

And the problem is certainly not only my network or my region/country, because all customers from different countries had the same issue.

Two days later, I reenabled Cloudflare again, and seems we don’t have any problem.

anastas10s
(@anastas10s)

2 years ago

Hi there @hassoun ??

I was able to solve the issue by… pausing Cloudflare.

I’m glad the culprit was found! Caching is tricky, and unfortunately there is no panacea. I trust you’ll keep a close eye on caching causing trouble in the future; now that Cloudflare is activated again. Nevertheless, version 4.11.0 is currently the latest.

I’ll go ahead with marking this ticket as resolved now. Have a great one!

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