Voice & Video Call

  • Resolved Pieter Sand

    (@beachholiday)


    2 years, 1 month ago

    Dear Support,
    Is it possible for a visitor on our website to use Buttonizer to initiate a webcall or web video call using Whatsapp or another service,e.g. Skype?
    In other words, is it also possible that our customers can call us pro-actively / initiate a call using whatsapp or another service?
    For the avoidance of doubt, we don’t mean a normal, terrestrial phone call.
    Many thanks for clarifying.
    Best regards,
    Piet

Viewing 1 replies (of 1 total)
  • Plugin Author Buttonizer

    (@buttonizer)

    Hey Piet,

    Thanks for reaching out!

    We’ve done some research for you and found out both WhatsApp and Skype do have call links available, but slightly in a different way.

    For a while now, WhatsApp has a feature where you can generate a call link which people can join. However, I think this is some kind of group feature and it does not limit the users who can join the call. Unfortunately, there’s no direct link to WhatsApp to call a single person (as far as we know of/we can find now).

    Skype does have this feature, if you use the Skype button-action in Buttonizer and add ?call after your username or phone number, Skype will call the number when the user clicks the button.

    The easiest way to accomplish this with WhatsApp is to direct the user to the chat and let them manually call you when a conversation has started.

    Let me know if this helps ??

Viewing 1 replies (of 1 total)
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