Images in shortcode displaying twice after update

  • Resolved devsc2768

    (@devsc2768)


    2 years, 1 month ago

    Although v1.16.10 fixed the shortcode from displaying it now displays images twice:

    https://snipboard.io/MOsQxF.jpg

    https://snipboard.io/ulIyUp.jpg

    This is the shortcode:

    [popup_trigger id=”6593″ tag=”span”]Play Video[/popup_trigger]

    There appears to be a bug in your code.

    This issue was not fixed in 1.16.11 or 1.16.12

    My original support thread has been closed and the issue is still not resolved. I appreciate that this is a free plugin that needs to work with lots of different page editors and themes but I am having to deactivate on client’s sites and it has been over a month since it was reported.

    Wordpress 5.8.6
    Jupiter 6.10.2
    WPBakery Page Builder 6.8.0

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Bel

    (@belimperial)

    Hi @devsc2768

    Thank you for bringing this to our attention, and we’re sorry the original support thread has been closed. We did not close the thread, and the WordPress team closed the thread.

    We made test using the latest version of WordPress v6.0.3, and Popup Maker v1.16.12. But we did not replicate the issue.

    Here’s the result:

    https://share.getcloudapp.com/DOurYgXK

    We did not see the shortcodes like the images you sent when we checked your site. Could you share a test link page?

    It would also be super helpful if you can send us the server error log, PHP logs, page errors, or dev tools console logs. You can send it through our support website for security.

    1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
    2. Click Other Support
    3. Fill in the form
    4. Click SUBMIT

    Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

    On the other hand, we noticed your WordPress, and WPBakery Page Builder are outdated. Could you please update those to the latest version so that we can eliminate version conflict? Please test it using a dev or staging site.

    WordPress v6.0.3; and
    WPBakery Page Builder v6.9.0

    Changelog reference:
    https://kb.wpbakery.com/docs/preface/release-notes/

    WordPress 6.0.3 Security Release

    Let us know how it goes.

    Thank you!

    Thread Starter devsc2768

    (@devsc2768)

    I tested on our staging server and it was related to a conflict with lazy loading and the Siteground Optimizer. Once lazy loading was switched off it removed the double images.

    Plugin Support Kim L

    (@kimmyx)

    Hi @devsc2768,

    Thanks for the follow-up!

    We’re glad you were able to find the cause of the issue.

    I’ll be closing this thread now. ??

    Feel free to create a new thread if you have other questions.

    Thanks!

    Does this mean the plugin is incompatible with lazy loading?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Images in shortcode displaying twice after update’ is closed to new replies.