Cookie Detection not working

  • Resolved Michael

    (@michael-luther)


    2 years, 4 months ago

    Dear Popup-Builder-Team,

    I have set the condition for an OnScroll popup that it should only appear if the cookie of an ExitIntent popup from another site has not been set.

    Unfortunately, the popup then does not appear at all. No matter if the cookie was set or not. Without cookie detection enabled, the OnScroll popup works as expected.

    Condition setting ?
    Cookie Detection –> Doesn’t contain –> SGPBExitIntent1651soft

    All software is up to date. I use Firefox on Linux.

    Is the error on my side or is this a bug of the extension?

    (The dev page is password protected. Access can be provided upon request.)

    Thank you for the support!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Michael

    (@michael-luther)

    The same issue exists with an Inactivity popup.

    Dear @michael-luther,

    We would kindly ask you to contact us directly and we will assist you as it is not possible to do it here in forum.
    Please kindly note that according to the WordPress guidelines it is not allowed to discuss anything connected with pro features.

    Regards,
    Popup Builder Team

    Thread Starter Michael

    (@michael-luther)

    Thank you for your feedback I will send you an email.

    Hi,

    Thank you for your response.
    We will be looking forward to hearing from you soon.

    Regards,
    Popup Builder Team

    Thread Starter Michael

    (@michael-luther)

    Hey guys,

    by now I have emailed your support email ([email protected]) with my concerns on both the 21st and 26th of October and I am still waiting for assistance.

    What should I make of this?
    What is the reason?

    Dear @michael-luther,

    Most possibly due to tech issues we did not receive your email, our apologies.
    It is almost impossible to receive an email and not reply in our case.
    May we kindly ask you to email us once again. Please make sure to have this thread link in your message so that we can find you easily.
    Once again accept our sincerest apologies for any inconveniences.

    Regards,
    Popup Builder Team

    Thread Starter Michael

    (@michael-luther)

    I have just written my fourth support request within three weeks to [email protected] after I still have not received a reply to my message of October 28.

    The thread link was and is included in the message.

    I would be happy to get my issue resolved. Otherwise, I will have to seriously consider whether to continue using this plugin and especially in the paid version.

    Thank you.

    Michael

    Dear @michael-luther,

    We are really sorry for this situation.
    Please kindly note that we have already checked multiple times our inbox and we can confirm that we did not receive emails from you.
    We would suggest you contact us via Live chat.
    You may find the live chat option in our website.
    Also, please do not forget to include this particular thread in your live chat message.
    Once again, please accept our sincerest apologies for any inconveniences.

    Regards,
    Popup Builder Team

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Cookie Detection not working’ is closed to new replies.