403 on product update

  • Resolved anthonyrossi01

    (@anthonyrossi01)


    2 years, 1 month ago

    I am trying to update a product title/link. When doing so, I get a 403 error saying my access to the resource on the server is denied.

    I am new to woo commerce but not WordPress.
    I am using Namecheap for hosting.
    Below is my system report.

    
### WordPress Environment ###

WordPress address (URL): https://shapeandraise.com
Site address (URL): https://shapeandraise.com
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.32
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.36-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wpbb_
Total Database Size: 6.06MB
Database Data Size: 4.54MB
Database Index Size: 1.52MB
wpbb_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbb_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbb_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbb_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbb_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wpbb_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpbb_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbb_options: Data: 3.44MB + Index: 0.08MB + Engine InnoDB
wpbb_postmeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpbb_posts: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
wpbb_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbb_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpbb_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbb_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpbb_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpbb_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpbb_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpbb_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpbb_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpbb_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 11
page: 8
post: 2
product: 29
revision: 2

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (5) ###

Backuply: by Softaculous – 1.0.4
FeedFocal: by FeedFocal – 1.0.9
Loginizer: by Softaculous – 1.7.4
WooCommerce Payments: by Automattic – 4.8.1
WooCommerce: by Automattic – 7.0.0

### Inactive Plugins (4) ###

Akismet Anti-Spam: by Automattic – 5.0.1
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack: by Automattic – 11.4
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Shuttle iNews
Version: 1.0.1
Author URL: https://www.shuttlethemes.com
Child Theme: ?
Parent Theme Name: Shuttle
Parent Theme Version: 1.3.2
Parent Theme Author URL: https://shuttlethemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://shapeandraise.com
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — North Carolina

### Payment Gateway Support ###

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-19 11:59:27 +00:00
Options: ?
Notes: 40
Onboarding: skipped

### WooCommerce Payments ###

Version: 4.8.1
Connected to WPCOM: Yes
Blog ID: 211572044
Account ID: acct_1LuIH8FjB7GlnDBY

### Action Scheduler ###

Canceled: 1
Oldest: 2022-10-18 12:00:36 +0000
Newest: 2022-10-18 12:00:36 +0000

Complete: 57
Oldest: 2022-10-18 15:53:23 +0000
Newest: 2022-10-18 16:05:03 +0000

Pending: 1
Oldest: 2022-10-19 11:59:29 +0000
Newest: 2022-10-19 11:59:29 +0000

### Status report information ###

Generated at: 2022-10-18 17:06:24 +00:00

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    For better assistance, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any). Thank you.

    Thread Starter anthonyrossi01

    (@anthonyrossi01)

    Thank you for the reply. There are no logs after trying to update the product. Just this 403 error message saying it’s Proudly powered by LiteSpeed Web Server. I should mention I do not and never hosted with “LiteSpeed Web Server”

    Hi @anthonyrossi01

    The 403 Forbidden error means that your server is working, but you no longer have permission to view all or some of your site for some reason. The two most likely causes of this error are issues with your WordPress site’s file permissions or .htaccess file.

    I found this article on How to Fix the 403 Forbidden Error in WordPress could be a good starting point.

    Let us know how it goes!

Viewing 3 replies - 1 through 3 (of 3 total)
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