Unable to insert blog. Please try again or contact support.

  • Resolved mpmchugh

    (@mpmchugh)


    2 years, 1 month ago

    Can’t get JetPack to setup on a site (https://anna4truckee.com/) that started as a copy of another. It’s also installed at /wordpress, not the root.

    I’ve got a few other sites that were also started as copies, but they gave me an option on the debug page to disconnect/reconnect, which fixed the issue. This one does not show that error/option. Just:

    Unable to insert blog. Please try again or contact support.

    and

    An error occurred. Please try again.

    Please advise.

    -Michael

    • This topic was modified 2 years, 1 month ago by mpmchugh.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @mpmchugh

    I made an adjustment on our end so that Jetpack looks for WordPress in the /wordpress directory and not the root. Can you try to reconnect again?

    Thread Starter mpmchugh

    (@mpmchugh)

    Hi @bruceallen,

    That seemed to have worked. Odd it was just needed for this site and not the others. I typically install in a subdirectory to keep the hosting root tidy, as as there’s often other things installed as well on domains.

    Thanks,
    Michael

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    I’m glad that this is fixed for you.

    I’m going to mark this thread as resolved. If you have additional questions about Jetpack in the future, feel free to open a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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