• Resolved Andi García

    (@andidox)


    Hello, i contacted Elementor due to a “bug” when scrolling the page.

    Its not up and down, when i go up and then down it stops, same thing the opposite way.

    Not fluid. Any idea?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Kush

    (@kushnamdev)

    Hey @andidox,

    Thanks for using Neve and reaching out.

    I have checked your site and don’t find any errors in scrolling through the content I am able to scroll in both directions (up to down and down to up ) easily and the scrolling is not frozen for me.

    You can view it using the link-link

    So, if the issue still exists on your site then this might be occurring because of cache or browser problems. Could you please try to clear the cache of your browser and update it to the latest version (if required) and then check again?

    You could also try to check your site on some other device to reconfirm this issue.

    Thanks and have a great day!

    I’m having the same issue on mobile with this website using Neve, it only happens on mobile (iPhone, I’ve tried Chrome and Safari).

    Kush

    (@kushnamdev)

    Hello @fernandophillipi,

    Thanks for choosing Neve!

    Could you please try adding the code below in the Additional CSS section within the Customizer.

    @media only screen and (max-device-width:800px) {
    html{
        overflow-x: visible !important;
    }
    }

    I tested it on your site using the Inspector element and it worked on my end.

    Let me know how this works for you!

    Have a nice day!

    Thread Starter Andi García

    (@andidox)

    Hi, the problem only took place in mobile. I changed theme to hello Elementor and it fixed it

    Kush

    (@kushnamdev)

    Hey @andidox,

    We are sorry for the trouble it may have caused you but If you are open to giving Neve one more try, you can try the solution provided above and see if that works for you.

    Thanks and have a good day!

    Thread Starter Andi García

    (@andidox)

    Ok thanks, I dont think so since Hello Elementor works fine without adding any code, you can check the website [ redundant link removed ]

    Thanks @kushnamdev it seems like the code fixed it.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Mobile Scroll Bug’ is closed to new replies.