Plugin not reacting

  • Hi Michael,

    First of all, let me say how thankful I am for your plugin. It’s been brilliant, you developed a clever thing, I must admit this.

    A couple of days ago I uploaded a .DOCX no problem at all. Today, I wanted to upload another one and the plugin would not react when I click on the ‘Choose document’ button. I tried the following:
    – Clear the cache of my browser
    – Clear the cache of the website
    – Used Safari instead of Chrome
    – Then changed to another website I mange (same issue)
    – Went to the staging of my main website same issue
    – Disabled all the plugins in the staging, same issue.

    Then I checked the inspect element and in the console, there was a warning about a file not being able to load.

    DevTools failed to load source map: Could not load content for https://staging-mejorbanco.kinsta.cloud/wp-content/plugins/mammoth-docx-converter/underscore-umd.js.map: HTTP error: status code 500, net::ERR_HTTP_RESPONSE_CODE_FAILURE

    I’ve created a screen recording so hopefully you can see the issue, in case my explanation is not clear. Here the link to the G. Drive video: https://drive.google.com/open?id=1gsreYMNLy5Sd0Fkq2d263Wo828dOz7ik&authuser=jmgarciabonilla%40gmail.com&usp=drive_fs

    I use Kinsta as my server, also asked them if it’s something at their end – so far they haven’t find an issue on their side.

    Please do let me know if you need any other information.

    Cheers,
    Josep

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter jmgarciabonilla

    (@jmgarciabonilla)

    Hi MIchael,

    It’s me again ??

    Checked with the support team at Kinsta, I was hoping the issue was a silly thing on tjeir end, and they told me this.

    Looks like this is the issue. A fatal error is occuring due to a call to an undefined function named get_field(). It looks like Mammoth is making this call.
2022/10/13 15:58:52 [error] 62836#62836: *569 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Call to undefined function get_field() in /www/mejorbanco_853/public/wp-content/themes/mejorbanco/header.php:17
Stack trace:
#0 /www/mejorbanco_853/public/wp-includes/template.php(770): require_once()
#1 /www/mejorbanco_853/public/wp-includes/template.php(716): load_template('/www/mejorbanco...', true, Array)
#2 /www/mejorbanco_853/public/wp-includes/general-template.php(48): locate_template(Array, true, true, Array)
#3 /www/mejorbanco_853/public/wp-content/themes/mejorbanco/404.php(10): get_header()
#4 /www/mejorbanco_853/public/wp-includes/template-loader.php(106): include('/www/mejorbanco...')
#5 /www/mejorbanco_853/public/wp-blog-header.php(19): require_once('/www/mejorbanco...')
#6 /www/mejorbanco_853/public/index.php(17): require('/www/mejorbanco...')
#7 {main}
thrown in /www/mejorbanco_853/public/wp-content/themes/mejorbanco/header.php on line 17" while reading response header from upstream, client: 68.116.174.247, server: staging-mejorbanco.kinsta.cloud, request: "GET /wp-content/plugins/mammoth-docx-converter/underscore-umd.js.map HTTP/1.1", upstream: "fastcgi://unix:/var/run/php8.0-fpm-mejorbanco.sock:", host: "staging-mejorbanco.kinsta.cloud:61513"

    Not sure if this offers you any clue into what is off here.

    Thanks a lot,
    josep

    Plugin Author Michael Williamson

    (@michaelwilliamson)

    Hello Josep,

    Looking at the first link of your error:

    
PHP Fatal error: Uncaught Error: Call to undefined function get_field() in /www/mejorbanco_853/public/wp-content/themes/mejorbanco/header.php:17

    it seems as if the problem is in your theme, rather than in Mammoth. I don’t think the Mammoth PHP code ever (directly) calls get_field.

    Having said that, I wouldn’t expect a failure to load a source map to cause the problem you’re seeing (but I’m often wrong!).

    However, I’m still not sure that the problem is with Mammoth. Mammoth just uses an ordinary file input, and the JavaScript only adds a change listener, so it shouldn’t affect the appearance of a dialog to select a file. My suspicion would be that something else in your theme or other plugins is causing the click to be intercepted and cancelled.

    Michael

Viewing 2 replies - 1 through 2 (of 2 total)
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