• Resolved strontium99

    (@strontium99)


    Hi, I’m running WordPress 6.0.2. Yesterday I had to manually install Woocommerce 7.0.0 going from 6.8.2. I had to install manually because the update option was throwing an out of memory error.

    After updating to version 7, when I try to go into Woocommerce > Home I get a blank screen. Checking the Woocommerce log it’s throwing this error:

    2022-09-17T08:41:32+00:00 CRITICAL Out of memory (allocated 104857600) (tried to allocate 1417216 bytes) in /home/sites/homeofficechic.co.uk/public_html/wp-admin/admin-ajax.php on line 39

    When I try to look at the System status I initially get this error:

    Warning: preg_match(): Allocation of JIT memory failed, PCRE JIT will be disabled. This is likely caused by security restrictions. Either grant PHP permission to allocate executable memory, or set pcre.jit=0 in /home/sites/homeofficechic.co.uk/public_html/wp-includes/rest-api/class-wp-rest-server.php on line 1021 Fatal error: Out of memory (allocated 104857600) (tried to allocate 1417216 bytes) in /home/sites/homeofficechic.co.uk/public_html/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php on line 87

    But if I keep pressing System status it will eventually work. This is the result:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.homeofficechic.co.uk
    Site address (URL): https://www.homeofficechic.co.uk
    WC Version: 7.0.0
    REST API Version: ? 7.0.0
    WC Blocks Version: ? 8.5.1
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.61.1
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.48-MariaDB
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ? wp_remote_post() failed. Contact your hosting provider.
    Remote Get: ? wp_remote_get() failed. Contact your hosting provider.
    
    ### Database ###
    
    WC Database Version: 7.0.0
    WC Database Prefix: oVT7l_
    Total Database Size: 12.53MB
    Database Data Size: 10.72MB
    Database Index Size: 1.81MB
    oVT7l_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_actionscheduler_actions: Data: 0.03MB + Index: 0.11MB + Engine InnoDB
    oVT7l_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    oVT7l_comments: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    oVT7l_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    oVT7l_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    oVT7l_options: Data: 2.82MB + Index: 0.04MB + Engine MyISAM
    oVT7l_postmeta: Data: 1.41MB + Index: 0.22MB + Engine MyISAM
    oVT7l_posts: Data: 3.36MB + Index: 0.06MB + Engine MyISAM
    oVT7l_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    oVT7l_revslider_css_bkp: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
    oVT7l_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_sliders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_sbi_feed_caches: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
    oVT7l_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_sbi_instagram_posts: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    oVT7l_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    oVT7l_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    oVT7l_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    oVT7l_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    oVT7l_usermeta: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    oVT7l_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    oVT7l_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    oVT7l_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    oVT7l_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    oVT7l_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    oVT7l_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    oVT7l_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    oVT7l_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    oVT7l_yoast_indexable: Data: 0.30MB + Index: 0.13MB + Engine InnoDB
    oVT7l_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    oVT7l_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    oVT7l_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    oVT7l_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    oVT7l_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
    wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 320
    custom_css: 1
    nav_menu_item: 14
    page: 9
    post: 2
    product: 18
    product_variation: 5
    revision: 262
    wp_global_styles: 1
    zass-portfolio: 26
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?Error messages should not be shown to visitors.
    
    ### Active Plugins (8) ###
    
    Envato Market: by Envato – 2.0.7
    ImageMagick Engine: by Orangelab – 1.7.4
    Smash Balloon Instagram Feed: by Smash Balloon – 6.0.7
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
    Slider Revolution: by ThemePunch – 6.5.21
    WooCommerce: by Automattic – 7.0.0
    YITH WooCommerce Wishlist: by YITH – 3.14.0
    Zass Plugin: by theAlThemist – 2.3.9
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    maintenance.php: maintenance.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: ? Page visibility should be public
    Basket: ? Page not set
    Checkout: ? Page not set
    My account: ? Page not set
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Zass
    Version: 3.9.8
    Author URL: https://www.althemist.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: zass/woocommerce/archive-product.php
    zass/woocommerce/cart/cart.php
    zass/woocommerce/content-product-cat.php
    zass/woocommerce/content-product.php
    zass/woocommerce/content-single-product.php
    zass/woocommerce/content-widget-product.php
    zass/woocommerce/content-widget-reviews.php
    zass/woocommerce/global/quantity-input.php
    zass/woocommerce/global/sidebar.php
    zass/woocommerce/global/wrapper-end.php
    zass/woocommerce/global/wrapper-start.php
    zass/woocommerce/loop/add-to-cart.php
    zass/woocommerce/loop/loop-end.php
    zass/woocommerce/loop/loop-start.php
    zass/woocommerce/loop/orderby.php
    zass/woocommerce/loop/pagination.php
    zass/woocommerce/loop/price.php
    zass/woocommerce/loop/sale-flash.php
    zass/woocommerce/myaccount/my-account.php
    zass/woocommerce/product-searchform.php
    zass/woocommerce/single-product/meta.php
    zass/woocommerce/single-product/related.php
    zass/woocommerce/single-product/short-description.php
    zass/woocommerce/single-product/title.php
    zass/woocommerce/single-product.php
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ? Next scheduled: 2022-10-13 14:53:23 +00:00
    Options: ?
    Notes: 64
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 42
    Oldest: 2022-09-12 15:48:38 +0000
    Newest: 2022-10-13 08:27:33 +0000
    
    Pending: 1
    Oldest: 2022-10-13 17:50:09 +0000
    Newest: 2022-10-13 17:50:09 +0000
    
    ### Status report information ###
    
    Generated at: 2022-10-13 08:42:24 +00:00
    

    This is the result from Tools > Site Health > Server report:

    Server architecture	Linux 4.18.0-372.19.1.el8_6.x86_64 x86_64
    Web server	Apache
    PHP version	7.4.30 (Supports 64bit values)
    PHP SAPI	cgi-fcgi
    PHP max input variables	1000
    PHP time limit	30
    PHP memory limit	256M
    Max input time	60
    Upload max filesize	64M
    PHP post max size	64M
    cURL version	7.61.1 OpenSSL/1.1.1k
    Is SUHOSIN installed?	No
    Is the Imagick library available?	No
    Are pretty permalinks supported?	Yes
    .htaccess rules	Custom rules have been added to your .htaccess file.

    Any ideas please? Thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi @strontium99

    Thanks for reaching out!

    I understand that you are receiveing the Critical Out of Memory error after udpating WooCommerce to the latest version.

    To address memory limit issues, there are two paths:

    Adjust yourself

    Here’s the support documentation for your refenece: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/#section-1

    Contact your hosting company. Should you not feel comfortable in trying the above methods, or the above did not work for you, you need to talk to your hosting about having them increase your memory limit.

    Hope this helps!

Viewing 1 replies (of 1 total)
  • The topic ‘Getting Critical out of memory errors’ is closed to new replies.