Texty integration with woocommerce

  • Resolved izzvtech

    (@izzvtech)


    2 years, 5 months ago

    Hello, Please i just connected my test vonage account with texty, and i used the test section on the texty platform to send messages to confirm if it’s connected and i got sms messages directly while using the test section on texty. But when i ordered on woocomerce even though i,ve activated all the notification section on texty as regrds woocommerce and dokan, customers still don’t receive sms of their orders. please i need help as regards this. It looks like my woocomerce and texty didn’t seem to connect

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello @izzvtech ,

    I have tested and found no issues on my local site. You have to add the numbers which you will test, in the test number section of your Vonage API account. Also, you will have to have some test credits for the SMS charge. Usually, Vonage gives 2 credits for test purposes. After finishing all the credits, the test message might not reach through.

    You may see this screenshot to get a more vivid idea: https://snipboard.io/CifIJ1.jpg

    Hope this helps.

    Regards!

    Thread Starter izzvtech

    (@izzvtech)

    Hello Yusuf,

    Yeah I got what you are saying, I’ve added 2 test numbers on the vonage before als and i tested them on testy test section and the messages i input was sent to the tw numbers i registered on vonage but it was sent just via the Texty test. so the problem now is when i now tried to buy stuff on the website via woocommerce, I didn’t get any notification via the test numbers i added on vonage because i used one of the test numbers as the billing address which i’m mean to get notification for. So i want to know if vonage won’t work live until you’ve upgraded or where could the problem be as to why i’m not receiving the woocomerce order sms after i’ve added the test number and connected vonage with texty like why is the billing number which is also the test number not dropping sms yet.

    Thread Starter izzvtech

    (@izzvtech)

    I can drop the link to the website and also the test phone number i use if need be

    Hello @izzvtech ,

    The SMS notifications should go to the phone numbers added in the Billing address field. But you did not confirm if you had enough test credit in your Vonage account to test out the SMS notifications. It’s better to have at least 1.00 test credits to test out the features.

    If everything is alright and you still face the issue, then this might be your site-specific issue. Please contact us through this link so that we can test your site thoroughly to find out the issue.

    Regards!

    Plugin Support Jahidul Hassan Mojumder

    (@jahidulhassan)

    Hi @izzvtech,

    Due to inactivity, we are marking this topic as resolved. Feel free to open a new one if you face any further issues.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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