Unexpectedly stopped working

  • Resolved somarketingsam

    (@somarketingsam)


    2 years, 4 months ago

    Hi,

    This plugin used to work, now emails have randomly stopped going out to customers. All plugins are up to date with core WP.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @somarketingsam,

    Thank you for choosing our product and writing in!

    Can you please provide more information about the issue?

    Are the emails not going through, or also the abandoned orders are not getting captured?

    Could you please refer to the below docs once, it might help you to resolve your issues.

    If the plugin is not tracking the abandoned carts then please refer to the below doc.
    – https://cartflows.com/docs/abandoned-orders-not-capturing/

    If the email is not going, then refer to the below doc.
    – https://cartflows.com/docs/recovery-emails-not-sending/

    Hope it helps.

    If you still facing any issues then please let us know, we are always happy to help you.

    Have a great day ahead!

    Thread Starter somarketingsam

    (@somarketingsam)

    Abandoned orders are being captured but there’s no emails going out.

    We are still facing issues with it. I’ve configured the WP Mail SMTP plugin and I’m still not receiving emails to myself with an abandoned cart.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @somarketingsam,

    Have you tried sending test emails using the SMTP plugin and Cart abandonment plugin test emails?

    If not, could you please try sending test emails and update us if you have received the emails?

    Looking forward to hearing fromyou.

Viewing 3 replies - 1 through 3 (of 3 total)
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