The venue isn’t displayd in tooltip after upgrading The Events Calendar

Hello,

I’m sorry to hear that you are having issues. Yes, there were some breaking changes that were introduced in The Events Calendar v6.0. Those bugs were addressed with an update to our plugin with version v4.1.0.

To help diagnose your issue, can you please tell me which versions of The Events Calendar and which version of the Display Event Location for The Events Calendar plugins you have installed?

Next, on the backend of your website can you go and edit an event. Please check that there is actually a venue listed for your event.

Finally, what template are you using to display your events?

Thanks!
Michael

When it comes to versions of the plugins, it is as follows:

Display Event Location for The Events Calendar: 4.1.0
The Events Calendar: 6.0.1.1
The Events Calendar PRO: 6.0.1

I’ve edited an event to see if I could bring back the location, with no luck.

We are using the month template, as seen here:
https://sandefjordbibliotekene.no/events/

Thanks!
Hakon

@hakonknappen,

Thank you for the information.

I have a development site where I am running the following:

Display Event Location for The Events Calendar: 4.1.0
The Events Calendar: 6.0.1.1
The Events Calendar PRO: 6.0.1

Unfortunately, I have been unable to replicate your issue. I’ve created events in series, single events, and I’ve even disabled The Events Calendar PRO and created “non-pro” events. For every event, the location is displayed in the tooltip like normal.

I did identify an extraneous folder in my plugin’s repository for the latest v4.1.0 release. Since I haven’t been able to replicate your issue, I’d like you to disable and uninstall Display Event Location for The Events Calendar and please re-install the latest v4.1.0 version.

I do want to get to the bottom of this issue, so let’s see if a clean installation of my plugin can solve the issue!

Hi Michael,

I seem to be running into the same issue. Here are the current versions.

The Events Calendar: 6.0.1.1
Display Event Location for The Events Calendar: 4.0.1

I uninstalled the DEL4TEC plugin and reinstalled. I also attempted creating a test event with an existing venue. I also attempted to re-save the venue and an event. I am not quite sure what the hang up is. Please advise.

Thanks!
DCW4

Hi @dcw4,

Just to confirm – you are running Display Event Location for The Events Calendar version 4.1.0, correct?

Did you notice the issue after you upgraded to The Events Calendar v6.0+?

If you could provide a link to your site, that would be great! What’s interesting is that I am unable to replicate this issue as of yet.

Thanks!
Michael

Oops, yes. I mistyped the version. I am running 4.1.0.

https://produffersorlando.com/calendar/

This did start happening after the upgrade to 6.0.

• This reply was modified 2 years, 1 month ago by dcw4.

@dcw4,

No worries on the typo. ??

I believe I’ve found the issue.

Can you please go and look at the North Shore Golf Club venue on the backend of your website and tell me if there is an address associated with the venue or is there just a name?

@dcw4 and @hakonknappen,

Thank you both for you patience with me.

I have just deployed an update that should address this issue. Please go ahead and update to DELTEC v4.2.0.

The root issue was caused by venues that did not have a street address specified. Since both of you have reported this issue since upgrading to The Events Calendar v6.0.0+, there must have been a change made in the The Events Calendar plugin code base that differentiates venues with a street address and those without a street address.

Once you’ve installed the latest version of Display Event Location for The Events Calendar (v4.2.0), please take a quick second and check your settings for the Display Event Location for The Events Calendar plugin. You can do this on the backend of your site but hovering over Settings on the left-hand black admin sidebar and then clicking on Display Event Location for The Events Calendar that appears on the flyout menu. On the Display Event Location for The Events Calendar settings page, update the Tooltip Message Before Venue/Location Name textbox (or clear it out if you don’t want a prefix) and then check or un-check the Show Full Venue Address Inside Tooltip checkbox. Then click the blue Save button.

At this point you should be able to view your calendar and when you hover over one of the events in question you should see the location and/or street address included in the tooltip like normal.

Please let me know if this addresses the issues that the both of you were seeing. If not, I will continue to investigate on my end!

Thanks!

• This reply was modified 2 years, 1 month ago by Michael Weiner. Reason: typo fixe
• This reply was modified 2 years, 1 month ago by Michael Weiner. Reason: note about additional investigation

There is most definitely an address associated with North Shore and I believe all of the venues in the calendar plugin. When I did the upgrade, it would not let me migrate any events that didn’t have the certain criteria like a date and time. I removed quite a bit before it could migrate to 6.0+. If we need to spot check a few more, let me know.

@dcw4,

Interesting…

Just to clarify, the update to Display Event Location for The Events Calendar v4.2.0 doesn’t seem to fix the tooltip not showing the venue of the event?

I just performed the update and the instructions provided, and it is not displaying the information.

Sorry, I think there is a lag in my responses posting.

• This reply was modified 2 years, 1 month ago by dcw4.

@dcw4,

I think you might have a caching issue on your end. When I visit https://produffersorlando.com/calendar/ I do see the event location when I hover over events.

I would try viewing https://produffersorlando.com/calendar/ in a different browser.

If you navigate back a few months on your calendar using the < and > buttons (usually only 1 or 2 months) a few times and then try hovering over an event, you should see the location in the tooltip.

I attempted to clear the cache on three different browsers and also attempted it on two different devices (including one that I never accessed the calendar before) with no luck.

@dcw4,

Thank you for giving that a try. At this point I’m still inclined to say that this could be caused by a caching issue on the server-side which is separate from your client-side (browser) cache since I am seeing something on your website that you are not.

On my staging site I’m running The Events Calendar v 6.0.1.1, TEC PRO v6.0.1, and DELTEC v4.2.0 on the Twenty Twenty-Two WordPress theme. There are no other plugins active. Now, this staging site has no caching at all. With v4.2.0 installed on my staging site, I am able to get the tooltip to display the event location correctly. In theory, you could be hitting a theme conflict or a conflict with another plugin, but unless we disable all other plugins (since your site is live, this is probably not an option) we won’t be able to confirm that.

When I go and visit your calendar (https://produffersorlando.com/calendar/) and I hover over an event I see the location in the tooltip. In a separate browser (where I’ve never viewed your website before) when I view your calendar and hover over an event, the tooltip does not have the location in it. On that browser, if I go back a month and view the events in September, and then return to October (using the forward button or the month selector provided by TEC), and I hover over an event that takes place in October the tooltip has the event’s location name.

This would lead me to believe that the web server is caching this page. Do you have access to clear the web server’s cache for this page? If so, please clear the server’s cache. Clearing both the server-side and client-side (browser) cache might give us some more insight to see if we can get the calendar to behave consistently and correctly.

If you are using any caching plugins on your website, can we try disabling those as well?

With version v4.2.0 of DELTEC installed, you could also try to create a new “test” event with a venue with a date of today or tomorrow. Then try viewing your calendar and see when you hover over the test event if the tooltip has the location displayed.

I performed the same steps by going back a month and returning to the current month, and it does show the location, but not the address of the venue. It also doesn’t display that when clicking on the event. Could it be that there is a bug with the Events Calendar where it doesn’t show the address anymore and thus blocking your app from functioning correctly?