Field where entered data disappears

  • Resolved cahemuller

    (@cahemuller)


    2 years, 4 months ago

    Hi, I’m from Brazil and I love your plugin. He is fantastic! Congratulations for the great job!

    However, recently I had to change my payment gateway to one called PagBrasil (https://www.pagbrasil.com/). The old one worked fine with Fluid Checkout, but the new one has an incompatibility issue, which I’ve already reported to the developers, but they can’t resolve.

    That way, as there are other people in Brazil who must be having the same problem, I’m reporting it to you, to see if there is a solution.

    What happens is that there is a field created by the payment plugin called “CPF/CNPJ” which is mandatory here in Brazil. The person fills in this field, and when the payment method changes, fluid plugin clears the data entered, causing many people to give up on the purchase, especially when I use the multi-step checkout, since even informing that the field “was not filled “, the billing data block remains closed, and it is not intuitive for the person to find the field that needs to be filled in again.

    This issue only occurs when I am using fluid checkout, if I am using normal woocommerce checkout the field remains filled. Below I send a video with the problem.

    https://www.awesomescreenshot.com/video/11581827?key=ec2f76939b300299db2a566dd02f1bc7

    If you can help me, I really appreciate it!

    The page I need help with: [log in to see the link]

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  • Hi @cahemuller,

    We will check this compatibility issue with this specific plugin and make a change in a future release, however, it might take some time until we are able to implement this.

    We will let you know once an update is available.

    Best,
    Alan.

Viewing 1 replies (of 1 total)
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