20% of PayPal transactions aren’t creating WC orders; nothing in logs

  • Resolved tikitariki

    (@tikitariki)


    2 years, 1 month ago

    We have a WC check out that uses the PayPal gateway. About 20% of the users who use the PayPal gateway will have a successful transaction that shows up on PayPal, but there is no corresponding WC order created. I cannot find any of those users in the logs for “woocommerce-paypal-payments”.

    There doesn’t seem to be any patterns. I will update this as I get more details.

    Thanks in advance for any help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @tikitariki

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.
    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support
    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.
    You can share it privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/
    If you send a private message, please include a link to this thread.

    Regards,
    Femi.

    Thread Starter tikitariki

    (@tikitariki)

    Thanks. Sent.

Viewing 2 replies - 1 through 2 (of 2 total)
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