Plugin broken

Hi @sketchytk,

Sorry for the inconvenience.

It seems the swiper.js is not enqueued and loaded on your website. Go to the plugin Settings and make sure the swiper.js is enqueued. Check the screenshot.

Let us know after checking.

Have a nice day.

Hi @sketchytk,

This thread has been inactive for a bit, so I’m going to mark it as Resolved now. Please feel free to open a new one if you have any further questions.

Cheers!

Hi Pulak,

I’m having the same issue. Today I updated the plugin from version 2.5.9 to 2.5.10 and now the testimonial slideshow is still working but underneath the slideshow the reviews are shown as a list. I checked the settings and swiper.js is enabled.
For now I switched back to 2.5.9

Screenshot not correct
Screenshot correct

Thanks in advance!
Marjolein

Hi @marjolein64,

Sorry for the inconvenience.

We suspect this is due to the swiper.js conflict. Can you please share the page link?

Looking forward to your response.

Hi Pulak,

Thanks so much for your response.

The slider is on page: https://fluteoctet-blowup.nl/

But at this time, the previous version is active, so the slider is working fine. I don’t know if I need to switch to the new version in order for you to look into this?

Marjolein

Hi @marjolein64,

Apologies for the delayed response.

Thanks for sharing the page link. Please generate the issue by switching to the new version and let us know. We will inspect the issue and suggest solutions.

Have a nice day.

Hi Pulak,

Because i don’t want to mess up our homepage, I disabled the reviews on that page for now. I moved the shortcode for the slider to a new page: https://fluteoctet-blowup.nl/test/ and updated to the latest version of your plugin. You can check the incorrect layout on that page.

I hope you can find the issue that is causing this!

Thanks in advance,
Marjolein

Hi @marjolein64,

Can you please specify which version of the plugin you are using on this page? In the latest version of the plugin, we have migrated to swiper.js from slick.js. But on your website, we can see that slick.js is still operating the testimonial. Check the screenshot.

The current version of the plugin is 2.1.19 and if you are using any other version of the plugin, we would suggest you update to the latest first. Also, clear your website cache and server cache to see the changes.

Looking forward to your reply.

Have a nice day.

Hi Pulak,

Thanks again for looking into this issue!

We don’t use caching on this website and there is also no server side caching available.
I also checked the theme (BE theme) by switching temporarily to the default WordPress theme and deactivating slider plugins. But then also slick.js is loaded instead of swiper.js.

I’m out of options now, hopefully you can help me…

Hi @marjolein64,

We think the plugin is not updated to the latest version yet. As your website code is compressed and optimized, that is why we are not able to check exactly which version you are using. We have checked your website and the testimonial. To fix this broken layout, we would suggest you to add the following code to the plugin’s custom CSS section.

.sp-testimonial-section .slick-dots{
    list-style: none;
}
.sp-testimonial-section .slick-dots li{
    display: inline-block;
}
.sp-testimonial-section .slick-next.slick-arrow {
    position: absolute;
    left: 100%;
    top: 20%;
}
.sp-testimonial-section .slick-prev.slick-arrow {
    position: absolute;
    top: 20%;
}
.sp-testimonial-section .slick-list.draggable {
    width: 90%;
    display: block;
    margin: auto;
}

Hopefully, the layout will be fixed.

Have a nice day.

Best regards,

• This reply was modified 2 years ago by Pulak Ahmed.

Hi Pulak,

Thanks a lot for your reply.
I was able to resolve the issue. Our site was using an outdated shortcode for displaying the reviews in a carousel:
[testimonial-free color=”#52b3d9″ nav=”true” pagination=”true”]

I created a new view [sp_testimonial id=”437″] and when I use this view on my page all is working fine. So, I think the outdated shortcode wasn’t loading the proper javascript on my page.

Thanks again for your help!