Woo Commerce Credit Card Fields Disappear

Hi @lhunt04

Thanks for reaching out!

I understand that the input fields for the credit card details are not showing on your site’s checkout page.

I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) about WooCommerce Payments under WooCommerce > Status > Logs.

### WordPress Environment ###

WordPress address (URL): https://liquorloop.com.au
Site address (URL): https://liquorloop.com.au
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: qzj_
Total Database Size: 36.51MB
Database Data Size: 32.79MB
Database Index Size: 3.72MB
qzj_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
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qzj_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
qzj_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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qzj_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
qzj_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
qzj_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
qzj_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
qzj_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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qzj_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
qzj_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
qzj_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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qzj_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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qzj_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
qzj_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
qzj_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wffilemods: Data: 14.55MB + Index: 0.00MB + Engine InnoDB
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qzj_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
qzj_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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qzj_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
qzj_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
qzj_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
qzj_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
qzj_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
qzj_yoast_indexable: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
qzj_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
qzj_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
qzj_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
qzj_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 93
custom_css: 2
mailpoet_page: 1
nav_menu_item: 19
oembed_cache: 2
page: 11
post: 3
product: 5
product_variation: 4
revision: 103
shop_order: 23
shop_order_refund: 4
wp_block: 6
wp_global_styles: 2
wp_navigation: 1
wp_template_part: 1
wpcf7_contact_form: 2
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Child Theme Configurator: by Lilaea Media – 2.5.9
Code Snippets: by Code Snippets Pro – 3.2.0
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Markup by Attribute for WooCommerce: by MarkTomlinson – 3.10.5
Menu Image: by Freshlight Lab – 3.0.8
Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.0.16
POLi Payments for WooCommerce: by Merco – 5.2.4
SiteGround Optimizer: by SiteGround – 7.2.1
SiteGround Security: by SiteGround – 1.3.2
Woo Discount Rules: by Flycart – 2.4.5
WooCommerce Payments: by Automattic – 4.8.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.2.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.9.4
Wordfence Security: by Wordfence – 7.7.0
WordPress Importer: by wordpressdotorg – 0.8
Yoast SEO: by Team Yoast – 19.7.1
SiteGround Central: by SiteGround – 2.0.8
WP Mail SMTP: by WPForms – 3.5.2

### Inactive Plugins (3) ###

Google Listings and Ads: by WooCommerce – 2.1.3
Jetpack: by Automattic – 11.3.2
WPForms Lite: by WPForms – 1.7.7

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #207 - /buy/
Cart: #14 - /electronics-store-cart/
Checkout: #15 - /electronics-store-checkout/
My account: ? Page visibility should be public
Terms and conditions: #343 - /orders-and-shipping/

### Theme ###

Name: Storefront
Version: 4.1.3
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: AU
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-05 06:10:54 +00:00
Options: ?
Notes: 79
Onboarding: completed

### WooCommerce Payments ###

Version: 4.8.0
Connected to WPCOM: Yes
Blog ID: 203606532
Account ID: acct_1KaF4h2HPeLtO8Km

### Action Scheduler ###

Canceled: 1
Oldest: 2022-09-29 11:30:32 +0000
Newest: 2022-09-29 11:30:32 +0000

Complete: 102
Oldest: 2022-09-06 14:54:45 +0000
Newest: 2022-10-04 01:59:40 +0000

Pending: 2
Oldest: 2022-10-04 15:30:32 +0000
Newest: 2022-10-04 15:30:32 +0000

### Status report information ###

Generated at: 2022-10-04 11:46:46 +00:00

Hi there,

Thanks for sending the system report.

You can run these steps below to isolate the issue:

• Disable all plugins except for WooCommerce and POLi Payments for WooCommerce)
• Go to shop and add an item to the cart and checkout pages

At this point check if the issue is still present, if not, it means there was a conflict and you can reactivate the theme and plugins gradually one by one and check again after each reactivation until the cause of the problem is found. You can find a more detailed explanation on how to do a conflict test here.

Let us know if this worked for you.