Don’t see the plugin installed, but I’m blocked

Hi @thefloralcoach,

Sorry to hear about the issues noticed. In general, there isn’t any setting within the Defender side to hide the plugin.

Which folder are you checking regarding this? Maybe the plugin was added manually by your devs as a mu-plugins? Could you double-check whether it’s present under the /wp-content/mu-plugins directory?

However, are you using a Static IP? I don’t see an instance where a user would get blocked for months other than that.

You can try adding the following code to whitelist your IP and check whether you are able to access the WP Dashboard.

<?php

add_filter( 'ip_lockout_default_whitelist_ip', function ( $ips ) {
$ip = 'YOUR IP HERE';
$ips[] = $ip;

return $ips;
} );

You’ll have to replace the line in the above code with your IP address. Suppose the IP address is 255.255.255.255, then the following line will change from:

$ip = 'YOUR IP HERE';

To:

$ip = '255.255.255.255';

You can apply the code as a mu-plugin. Please check this link on how to implement the above code as a mu-plugins:
https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins

Please do let us know how that goes.

Kind Regards,
Nithin

Hi @thefloralcoach,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Best Regards
Nithin