Orders failing with same error code

  • Resolved awcrowns

    (@awcrowns)


    2 years, 5 months ago

    Hello, recently I am getting more than the usual amount of failed orders. These customers say they have no idea why it happened. Upon review I see this message on the order notes. ALl failed orders are shooting this same message back.

    Failed to process the payment. Please try again or contact the shop admin. [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY PayPalGateway.php:502 [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-PAYER_CANNOT_PAY OrderEndpoint.php:313 Order status changed from Pending payment to Failed.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @awcrowns,

    This error is usually the result of a problem with the buyer’s funding source, for example, a credit card. The buyer must clarify this problem with their bank.
    You could also reach out to the PayPal merchant support but there is normally not much you could do about it.

    Kind regards,
    Niklas

    Thread Starter awcrowns

    (@awcrowns)

    That is a relief that it isn’t our site. I was just thrown off with the “failed business validation.” Usually with declined orders the site shows that the payment processor or bank declined the transaction. This was an new error code for me. Thanks for your help!

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @awcrowns,

    This [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. part is the default error message from the PayPal API and is the same for every essentially every response. This is more meant for developers than end users, and the plugin tries to hide these message from the user for certain errors. But some API responses may not be handled yet with a more user-friendly error, and then this text could be displayed.
    So the buyer sees the same message in the Checkout when the payment failed like this.

    But the team is working on providing more user-friendly errors messages without this text for all API responses in a future update.

    Kind regards,
    Niklas

    Also seeing this error now with the latest version, no other changes to the site had to disable this gateway for now

Viewing 4 replies - 1 through 4 (of 4 total)
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