embed.js?ver=3.2.2:1 Uncaught TypeError: Cannot read properties of undefined

  • Resolved carmenoana

    (@carmenoana)


    2 years, 2 months ago

    Hi,
    I have just installed and configured your plugin in one of my websites. And I have this error when clicking on Facebook Messenger.
    Uncaught TypeError: Cannot read properties of undefined (reading ‘showDialog’)
    at embed.js?ver=3.2.2:1:154931

    Can you help me with this?
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Buttonizer

    (@buttonizer)

    Hey @carmenoana ,

    Thanks for reaching out to us and trying out Buttonizer ??

    This sounds like the Facebook Messenger widget wasn’t initialized correctly.

    Do you see any issues related to Facebook in your console? Maybe you already have a Facebook snippet on your site, in that case the Messenger script won’t initialize correctly.

    Are you able to share your site? Then we can take a look at the issue.

    Hope to hear from you soon ??

    Plugin Author Buttonizer

    (@buttonizer)

    Hey @carmenoana ,

    Just a follow up as we haven’t got any reply from you yet. Did you manage to resolve the issue already?

    Hope to hear from you soon! ??

    Thread Starter carmenoana

    (@carmenoana)

    Hi,
    I have not solved this problem. Can I send you the website in private to look at it?
    Thanks

    Plugin Author Buttonizer

    (@buttonizer)

    Hey @carmenoana ,

    Thanks for your reply!

    Yes of course, you can open a private ticket via our Buttonizer Community. We will help you troubleshooting the issue.

    I’ll mark this issue as resolved and wait for your ticket ??

Viewing 4 replies - 1 through 4 (of 4 total)
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