No ability to manage packages under Woocommerce settings

  • Resolved Matthew Fries

    (@brewermfnyc)


    2 years, 2 months ago

    I am not presented with the option to add packaging information in the WooCommerce settings. Your setup guide show it right under the box where you select label size, enter credit card info, and choose where email receipts go.

    I have that top section (and have set it up and saved it), but I don’t have the lower section called “Packaging” as shown in the setup guide.

    I’m stuck at this point and clicking the Create Shipping Label button on an order pops up a form for a second, then disappears.

    I have current versions of WP, Woocommerce, Shipping & Tax, and Jetpack.

    Thanks for your assistance.

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello there!

    Sorry to hear about that.

    For better assistance to help you with this, can you please share a copy of your site’s System Status? You can find it by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Also, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

    Thread Starter Matthew Fries

    (@brewermfnyc)

    OK! Thanks for your help. I’m not seeing any fatal error log in the logs list dropdown. But here is the System Report: 

    
### WordPress Environment ###

WordPress address (URL): https://matthewfries.com
Site address (URL): https://matthewfries.com
WC Version: 6.9.3
REST API Version: ? 6.9.3
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4
PHP Version: 7.2.34-8+0~20201103.52+debian10~1.gbpafa084
PHP Post Max Size: 20 MB
PHP Time Limit: 200
PHP Max Input Vars: 1000
cURL Version: 7.64.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.41-MariaDB-0+deb10u2
Max Upload Size: 20 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.3
WC Database Prefix: wp_
Total Database Size: 107.29MB
Database Data Size: 102.79MB
Database Index Size: 4.50MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ets_events: Data: 0.21MB + Index: 0.02MB + Engine MyISAM
favorites: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
MailingList: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
mailing_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.20MB + Index: 0.09MB + Engine InnoDB
wp_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_monitor_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_monitor_file_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_monitor_formats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_monitor_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_monitor_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_monitor_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_download_monitor_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_masterslider_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_masterslider_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mfgigcal: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_mfslideshow: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 7.16MB + Index: 1.14MB + Engine InnoDB
wp_postmeta: Data: 1.42MB + Index: 0.66MB + Engine InnoDB
wp_posts: Data: 5.52MB + Index: 0.33MB + Engine InnoDB
wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_redirection_404: Data: 2.02MB + Index: 0.22MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.23MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_feed_caches: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpb2d_excluded_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpb2d_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpb2d_processed_dbtables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpb2d_processed_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_blocked_ips: Data: 1.47MB + Index: 0.00MB + Engine InnoDB
wp_wpns_email_sent_audit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpns_transactions: Data: 78.63MB + Index: 0.00MB + Engine InnoDB
wp_wpns_whitelisted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_eStore_cat_prod_rel_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_eStore_cat_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_eStore_coupon_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_eStore_customer_tbl: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wp_wp_eStore_download_links_tbl: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
wp_wp_eStore_meta_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_eStore_pending_payment_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_eStore_products_meta_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_eStore_sales_tbl: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wp_eStore_save_cart_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wp_eStore_tbl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 0.34MB + Index: 0.22MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 3
acf-field-group: 1
attachment: 313
customize_changeset: 1
custom_css: 1
foogallery: 1
mc4wp-form: 1
nav_menu_item: 33
oembed_cache: 3
page: 21
post: 97
product: 12
product_variation: 15
revision: 1159
shop_coupon: 1
shop_order: 42
sliced_invoice: 6
staff: 6
testimonial: 4
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (39) ###

Product Customer List for WooCommerce: by Kokomo – 3.1.1
Advanced Custom Fields: by Delicious Brains – 5.12.3
amr shortcode any widget: by anmari – 4.0
Automatic YouTube Gallery Premium: by Team Plugins360 – 1.6.5
Configure SMTP: by Scott Reilly – 3.1
Contact Form 7: by Takayuki Miyoshi – 5.6.3
Envato Market: by Envato – 2.0.7
Font Awesome: by Font Awesome – 4.3.1
Gosign - Background Container Block: by Gosign.de – 2.7.2
Gosign - Text with Image Block: by Gosign.de – 2.0.1
GT3 Photo & Video Gallery - Lite: by GT3 Photo Gallery – 2.7.7.10
Health Check & Troubleshooting: by The www.remarpro.com community – 1.5.0
Smash Balloon Instagram Feed: by Smash Balloon – 6.0.7
Jetpack: by Automattic – 11.3.2
Linky: by Nicolas RIVIERE (Undefined) – 1.4.1
Mailchimp for WooCommerce: by Mailchimp – 2.7.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.10
MailChimp: by MailChimp – 1.5.7
MF Gig Calendar: by Matthew Fries – 1.1
miniOrange Limit Login Attempts: by miniOrange – 4.2.0
Redirection: by John Godley – 5.3.4
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.5.25
RT-Theme 19 | Extensions Plugin: by RT-Themes – 2.9.11
Simple Custom Post Order: by Colorlib – 2.5.6
Sliced Invoices PDF Email: by Sliced Invoices – 1.7.1
Sliced Invoices Secure: by Sliced Invoices – 1.2.4
Sliced Invoices Better URL's: by Sliced Invoices – 1.1.6
Sliced Invoices: by Sliced Invoices – 3.9.1
Widgets Reloaded: by Justin Tadlock – 1.0.0
Woo Donations: by Geek Code Lab – 2.8
WooCommerce Blocks: by Automattic – 8.5.1
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.5
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.9.3
WordPress Backup to Dropbox: by Michael De Wildt – 4.7
Yoast SEO: by Team Yoast – 19.7.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.9

### Inactive Plugins (2) ###

Sliced Invoices Client Area: by Sliced Invoices – 1.6.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #2432 - /shop/
Cart: #2433 - /cart/
Checkout: #2434 - /checkout/
My account: #2435 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: RT-Theme 19 | Child Theme
Version: 1.2
Author URL: https://themeforest.net/user/stmcan
Child Theme: ?
Parent Theme Name: RT-Theme 19
Parent Theme Version: 2.9.11
Parent Theme Author URL: https://rtthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: rttheme19/woocommerce/archive-product.php
rttheme19/woocommerce/cart/mini-cart.php
rttheme19/woocommerce/checkout/form-checkout.php
rttheme19/woocommerce/content-product.php
rttheme19/woocommerce/content-single-product.php
rttheme19-child/woocommerce/emails/email-header.php
rttheme19/woocommerce/global/breadcrumb.php
rttheme19/woocommerce/global/wrapper-end.php
rttheme19/woocommerce/global/wrapper-start.php
rttheme19/woocommerce/loop/add-to-cart.php
rttheme19/woocommerce/loop/loop-end.php
rttheme19/woocommerce/loop/loop-start.php
rttheme19/woocommerce/loop/price.php
rttheme19/woocommerce/single-product/deprecated-product-image.php
rttheme19/woocommerce/single-product/related.php
rttheme19-child/woocommerce/single-product/short-description.php
rttheme19-child/woocommerce/single-product/tabs/tabs.php
rttheme19/woocommerce/single-product/up-sells.php
rttheme19/woocommerce/content-product_cat.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-26 02:45:27 -04:00
Options: ?
Notes: 93
Onboarding: completed

### Action Scheduler ###

Complete: 156
Oldest: 2022-08-26 02:37:35 -0400
Newest: 2022-09-25 15:13:26 -0400

Pending: 1
Oldest: 2022-09-26 03:29:57 -0400
Newest: 2022-09-26 03:29:57 -0400

### Status report information ###

Generated at: 2022-09-25 20:24:01 -04:00
    Thread Starter Matthew Fries

    (@brewermfnyc)

    OK. Strangely that add packaging section just showed up in settings on my site when I went back in there. The only thing I changed – because I thought it was likely the next bit of info you’d ask for – was to turn on Logging in the Debug section of WooCommerce Shipping & Tax Status.

    I’m going to try to add package and see how far I get. I’ll pop back in with results… Odd…

    Thread Starter Matthew Fries

    (@brewermfnyc)

    Working correctly now. Just printed some postage without problem. Very cool plugin! (now that it is working…)

    Hi @brewermfnyc

    Thanks for trying that out, and good to know that it is now working! ??

    In your System Status I noticed that your PHP Version is lower than the minimum requirement, which could lead to unusual issues.

    As per our server recommendations, WooCommerce requires PHP 7.4 and above to run smoothly. Please upgrade your PHP to meet our server requirements. You can refer to the documentation here:
    https://woocommerce.com/document/update-php-wordpress/#section-10

    Thread Starter Matthew Fries

    (@brewermfnyc)

    Yes, the PHP upgrade is on my to-do list. Need to confirm a few non-WP things will work.

    T.McGuire

    (@tmcguire)

    I’m having a similar issue where I can’t seem to get my packages I add to stay added. Once I save them and then navigate away from the setting page and return, the packages are gone. The Label size etc all stay persistent. But not the packages.

    Thoughts?

    -Tom

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘No ability to manage packages under Woocommerce settings’ is closed to new replies.