Cannot Login or Log out

  • Resolved skopelos-tony

    (@skopelosvillas)


    2 years, 2 months ago

    Hi there,
    I’ve been struggling for a while to figure out what/who keeps locking my IP’s out every single time I try to login or log out.
    After extensive troubleshooting, the plugin just keeps locking me out despite using correct credentials.
    What can I do for it to finally STOP locking me out? I was told by my hosting provider, (and it’s true) that once I’m locked out, there’s no point deactivating the plugin since it’s not doing it!
    So I’m stuck and I want to delete it and find an alternative plugin, but I thought I’d give it another final shot and see if you can help me please!!!

    Thank you

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Prashant Baldha

    (@pmbaldha)

    Please accept my apologies for your inconvenience.

    Can you please add the below code line in the wp-config.php file before /* Add any custom values between this line and the "stop editing" line. */?

    
defined('AIOWPS_DISABLE_LOGIN_LOCKDOWN')

    I hope it will help you.

    Thread Starter skopelos-tony

    (@skopelosvillas)

    Hi,
    Thank you for the code, however as there are no such lines in my config file, I placed them under 3 different sections and got website errors after saving.
    I placed them under:
    Database section – got error
    WordPress Core Options – error
    Post and Media revisions – error

    The only places I didn’t try were the last two sections of
    Absolute Path to WP directory
    WP vars and included files…

    Any ideas please ?

    Thank you for your reply!

    Thread Starter skopelos-tony

    (@skopelosvillas)

    I have also enabled the ‘Login IP Whitelist’ feature, where I’ve placed my IP and IP range, but it seems to be ignoring these??

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    If that line doesn’t exist in your wp-config.php file, please put the given code in the second line after starting the PHP tag like <?php.

    Please don’t put the given code multiple time, It causes a PHP warning.

    The Login IP Whitelist feature is working only on the Apache server. We are working to make it server independent and work in all server types. You will get it in the future version of the AIOS.

    Thread Starter skopelos-tony

    (@skopelosvillas)

    Hi,
    Thank you for your reply! Unfortunately however, it still doesn’t work and I get ‘page cannot be loaded’ error, no matter where I am in the dashboard.

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    Instead of writing defined('AIOWPS_DISABLE_LOGIN_LOCKDOWN'), please write the codedefine('AIOWPS_DISABLE_LOGIN_LOCKDOWN', true);

    Thread Starter skopelos-tony

    (@skopelosvillas)

    Great!
    This seems to be working now ??
    I did get a warning from within the Dashboard of the plugin saying..:
    ‘You have disabled login lockdown by defining the AIOWPS_DISABLE_LOGIN_LOCKDOWN constant value as true, and the login lockdown setting has enabled it. Delete your login lockdown IP from Locked IP Addresses and define the AIOWPS_DISABLE_LOGIN_LOCKDOWN constant value as false./

    As I don’t currently have any IP’s that are locked down..should I just ignore the warning?
    I was able to log out and log back in again fine!

    Thank you for your help and patience!

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    @skopelosvillas Please go to Admin Dashboard > WP Security (main menu) > Brute Force (submenu) > Cookie-based Brute Force Protection (second tab) and untick the checkbox “Enable brute force attack prevention” and save settings.
    Then remove the added code line from the wp-config.php file.

    Then, the notice you mentioned should be disappeared.

    Hope it helps you. ??

    Thread Starter skopelos-tony

    (@skopelosvillas)

    Hi Prashant,

    If I do that, won’t it start causing me problems again with login lockouts???
    I’m not too bothered about the notice if it means that I can easily login and out without hassle.

    Thank you ??

    Plugin Contributor Prashant Baldha

    (@pmbaldha)

    If you untick the checkbox “Enable brute force attack prevention” and save settings in the Admin Dashboard > WP Security (main menu) > Brute Force (submenu) > Cookie-based Brute Force Protection (second tab), I am sure that you will not face your issue.

    Hope it helps you.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Cannot Login or Log out’ is closed to new replies.