Website down Error 504 Gateway Timeout

  • Resolved albertoinbox

    (@albertoinbox)


    2 years, 5 months ago

    I was almost done building my business website when it crashed. I woke up and it wasn’t available any longer, the URL responded with 504 Gateway Timeout and even my WP admin login page was 504 Gateway Timeout.

    I contacted support which detected an error and started to debug. They mentioned I had too many plugins and that some were misconfigured. They mentioned plugins related to cache mainly. After two days they just turned all plugins off and I was able to login to the WP dashboard.

    I very carefully started turning only the essential plugins so I could at least publish without errors with minimum functionality but it crashed AGAIN. I had turned on around 20 of the previous 55 I had.

    I dont think they will be able to pinpoint which plugin is causing the problem, and I cant try it myself since I loose access to the WP dashboard. I believe they will turn everything off and hand it back to me but now I’m afraid of turning anything on…

    I was able to put together the active plugins before it crashed and an image is available here

    Can someone please take a look and try to figure out the culprit?

    Thank you, I appreciate your time and knowledge.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • I imagine your website is running on shared hosting, are you certain that it is not simply a case of you reaching some limits of your hosting plan? (seems to be what the support is implying)

    I would advise turning on (starting from critically important) plugins in small batches (5 at a time or even fewer) until you identify which plugin causes the crash.

    Do not panic about losing access to the admin area.

    As long as you have FTP access or even a simple file manager, you can simply navigate to wp-content/plugins/ and manually rename the folders of the recently activated plugins to disable them, which should regain your access to the admin area again and help narrow down the culprit plugin.

    I also suggest you make sure to have a backup before making any changes.

    Thread Starter albertoinbox

    (@albertoinbox)

    Yes, hosting is shared which isn’t a problem since I will have little traffic in the beginning, I can upgrade later.

    Yes, the problem itself is usage of all my available resources which is likely due to a plug-in on a loop making too many queries and therefore using it all up with just a few clicks around the website. Besides,the site is “unpublished” or unannounced meaning only I access it (probably attack bots too but probably not the culprit).

    Awesome ???? info on how to disable plugins via ftp and regain access to the dashboard. Support takes too long and they’re not very happy I try to make them fix it for me. I will probably be able to detect the problem now. I’ll let you know.

    Thank you very much!

    Thread Starter albertoinbox

    (@albertoinbox)

    Said and done.

    I went right at it after you taught me how to access my website again and after a few hours I found the culprit!

    MailPoet

    Entry processes were at 98% (49/50) now they go to 2% (1/50).

    I was looking for a much less popular plugin expecting it to be worse coded but who would think that such a widely spread?plugin could do that? I dont even want to know how all these people are using Mailpoet,?I’ll find something else to send emails.

    I have turned on all the other over 50 plugins and the website is working great, thanks to you!

    Living and learning…

Viewing 3 replies - 1 through 3 (of 3 total)
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