Plug in creates conflict with Elementor My Account widget

  • Resolved Weronika

    (@wmasztakowska)


    2 years, 2 months ago

    Hi,

    It turned out that your plugin creates a conflict with a, Elementor My Account Widget for Woocommerce in such a way that the widget is not visible on the front end. Can you please assist in solving it? We have investigated that with Elementor team by turning off all the plugins and turnning them on one by one and your plugin has been at fault.

    I’ve been using your plugin for almost 2 year now and I was very happy with it but that is problematic for me.

    Thank you, Weronika

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Weronika

    (@wmasztakowska)

    I will also add that the same happens when I use a shortcode
    [woocommerce_my_account].

    • This reply was modified 2 years, 2 months ago by Weronika.
    • This reply was modified 2 years, 2 months ago by Weronika.
    • This reply was modified 2 years, 2 months ago by Weronika.

    Hi Weronika,

    Thanks for reaching out to us last night.

    We tried to reproduce the issue on our end without success.

    Everything works well there when we create WooCommerce “My Account Page” using the Elementor widget and [woocommerce_my_account] shortcode.

    We’re using:

    1. Password Protect WordPress (PPWP) Lite version 1.8.4.
    2. Password Protect WordPress (PPWP) Pro version 1.4.0 (optional).
    3. Elementor Lite version 3.7.4.
    4. Elementor Pro version 3.6.0.

    So at first glance, our plugin isn’t the root cause of the issue on your end.

    Anyway, we’re more than happy to help you figure out what’s wrong and get it resolved.

    Could you please drop us an email at hello(at)preventdirectaccess.com with the following information so that our team can support you faster?

    1. A screencast showing your whole setup process and the issue on your end.
    2. PPWP and Elementor versions you’re using.

    Please also help to clear caches if any.

    We look forward to hearing from you, @wmasztakowska.

    Hello,

    same Problem on my site. Elementor Support telled me that the shortcode from PPWP broke the My Account widget.

    Kind Regards

    Using:
    PWPS Light 1.8.4
    Elementor Pro 3.7.6

    Hello @wokra,

    Thanks for reaching out to us.

    Can you please drop us an email to hello(at)preventdirectaccess.com with a sample page URL so that we can assist you faster?

    Awaiting your reply.

    Hello,

    The site is
    https://www.linz-entdecken.at/mein-konto/

    Turning on SHORTCODE the Site is Empty when logged in.
    Turning off SHORTCODE everything is fine

    Thank you for Help

    Hi @wokra,

    Thanks for your information.

    May we know which “shortcode” you’re referring to?

    Please send us some screenshots of that option to our support email – hello(at)preventdirectaccess.com – so that we can assist you faster.

    Thanks a lot.

Viewing 6 replies - 1 through 6 (of 6 total)
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