Bulk Labels does not work properly

  • I’ve been using the plugin happily for 4 years, but for about 3 months if I mark all orders in the overview and want to generate labels, only about 5-10% are created.
    when I go into the order, I can generate the label.
    But that is of course not the long-term solution, since it is a very large effort

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Shadi Manna

    (@shadim)

    @haislshop thank you for being a loyal user of the DHL for WooCommerce plugin.

    What is the error that is being displayed on the Orders page when you create the label in bulk? This will help us fix the issue.

    Thread Starter haislshop

    (@haislshop)

    Order #xxxxx: Could not create label – Der angegebene Service ist nicht bekannt

    Plugin Author Shadi Manna

    (@shadim)

    @haislshop thank you for that.

    And when you create the individual label do you change the service at all or only click the button?

    Thread Starter haislshop

    (@haislshop)

    I go into the order and create the label there, then it works. I do not change any service

    Plugin Author Shadi Manna

    (@shadim)

    Please email us at “dhlsupport [at] progressusmarketing.com” so we can review the issue together.

    Plugin Author Shadi Manna

    (@shadim)

    @haislshop you might want to update to the latest version of the plugin first and confirm if you are still having the issue before emailing us.

    Thread Starter haislshop

    (@haislshop)

    the plugin is freshly updated and the problem is still there. I sent you an email

Viewing 7 replies - 1 through 7 (of 7 total)
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