Just installed the plugin, is not working yet, but “temporary suspended”

  • Resolved claudioguevara

    (@claudioguevara)


    2 years, 6 months ago

    Hi!

    We are an agency working on this site. We have removed Mailchimp to migrate to Mailpoet. In the process of installation, the plugin autopopulated the details (e-mail, for example). It seems the site used the plugin before. The problem is that the sending service is suspended, because of degradation of e-mail list in the past. What we can do? Should we create a new account with a new e-mail? It will work?
    Thank you for your assistance. Cheers

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @claudioguevara,

    I just sent you an email with more details about why the sending has been paused for your account, and what you should do to have it restored.

    Let me know if you need any further help!

    Thread Starter claudioguevara

    (@claudioguevara)

    Thank you! Did you send the e-mail to my address (linked to this WordPress account) or to the e-mail address of the Mailpoet account? I cant find it

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @claudioguevara,

    I sent the email to the email address associated with your MailPoet account, a****@*********vallarta.com

    Thread Starter claudioguevara

    (@claudioguevara)

    Thank you for the quick reply. However, there an error. The e-mail associated with this account is another one:

    ma*****@*******cento.com

    What could be wrong?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    No idea. nut as this is a service issue and not a plugin issue (and posted obfuscated emails make me itch) this is not a conversation for these forums at all.

    @bruberries Can you provide a contact URL for service inquiries? If a user has a problem with this plugin code then cool. That’s not the case here. The user has a problem with the service.

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi again @claudioguevara ????!

    As requested by the forum moderator, could you please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    Your request will be triaged accordingly when receive and we’ll be able to provide you with more information there.

    Cheers

Viewing 6 replies - 1 through 6 (of 6 total)
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