Main Menu Link Reverts to Other Language

  • Resolved Scott

    (@magius72)


    2 years, 6 months ago

    My site was made in English, but using TranslatePress I have set the site’s default language to Japanese.

    On the Japanese text site, all of the main menu links work properly, except for the CONTACT link (furthest to the right, at top), which sends me to the English version of the page/site for whatever reason.

    Even odder is that when I am logged in as an admin, this problem does NOT happen.

    I always clear all of the caches, and use an incognito window to check the site, but the issue persists, no matter what I do.

    Very confused as to what the issue is here, and have tried for a while to fix it without any luck…

    –

    NOTE: In TranslatePress Settings > Advanced, I have ‘Fix missing dynamic content’ checked.

    • This topic was modified 2 years, 6 months ago by Scott.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    This does not happen when I test. On Japanese, I am directed to https://aedhotels.com/ja/contact/, while o the English version to the https://aedhotels.com/en/contact/. Be sure you clear the site and browser cache.

    Thread Starter Scott

    (@magius72)

    Hello Alex,

    I have cleared my local cache as well as the site caches, multiple times.

    I just checked again, a few times…and for whatever reason, this seems to actually ONLY happen when I use an incognito window (Chrome) to check it.

    Very odd…

    Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    Checked also in the incognito mode, but the links redirect to the correct languages.

    Thread Starter Scott

    (@magius72)

    Hello,

    This is still an issue.

    We have tested on multiple browsers, on multiple machines, and in multiple geographic areas.

    I have tried recreating the Contact page, and it is still an issue.

    When you go to the page and click the contact link, it goes to the correct page. But then if you try to go to another page, and then go back to the contact page, it always comes up in English.

    I have created a screen share video that shows exactly what we are going through: https://www.loom.com/share/840ad09c142e483f82ffc0628159117c

    Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    Do you still have the strings from https://aedhotels.com/ja/contact/ page translated? I checked again your website, but the strings are from the beginning in English, not found in Japanese at all (like they have no translation).

    Please, check the translation again with Translation Editor. If the issue persits, please open a ticket on our website, https://translatepress.com/support/ask-a-presale-question/, and specify that you already contacted us on the free forum (you can include the link to this topic also).

    Best Regards,

    Thread Starter Scott

    (@magius72)

    Hello,

    Thanks for your reply. Yes, it is translated in full, because the first time you click it, it is in Japanese, and then you click away and click back, and it reverts to English.

    I will open a support ticket, thank you.

    It may be that you need to delete pages (appearance – menus) from the menus of the languages you are having this issue with. Then adding the correct pages, with the correct languages, to each menu.

    Thread Starter Scott

    (@magius72)

    Thanks for your input Diarog!

    The problem has been solved — it appeared that the SIteground hosting caching plugin was causing the issues (despite manually clearing the cache each time before testing the site). We just turned it off for that page and it solved the issue.

    Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    Thank you for your feedback about this.

Viewing 9 replies - 1 through 9 (of 9 total)
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