If I could give zero, I would

I have had UpStream for 2 years. 4 weeks ago, they issued an update that completely broke my site. I have emailed support no less than 6 times for a fix. I received 2 automated responses, and one actual response with a new set of update files which…you guessed it, broke my site. I expect better and more prompt service from a paid plugin, especially since they update was issued the week prior to my renewal.

I was forced to renew to try and get assistance, and basically threw my money away.
If I could give them zero stars I would.