carousels no longer work

  • Resolved michel62

    (@michel62)


    2 years, 2 months ago

    Hi,
    I have a problem with your plugin on my site (Wp
    6.01- Theme accesspressparallax )
    I bought the pro version and for years everything worked fine, but now the carousels are completely distorted (images all small, no scrolling, caption text at height etc).
    Can you help me ?
    Thank you in advance

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @michel62,

    Sorry for the inconvenience.

    We have improved the plugin performance with the latest version by switching from Slick to Swiper and removing Slick.js, Slick.css, and deprecated shortcodes. That’s why you faced this kind of issue. We would request you to update all the shortcodes once again. Hope the issue will be fixed.

    Since you are a premium user, for your further assistance please open a support ticket here: https://shapedplugin.com/create-new-ticket/.

    Thank you.

    Thread Starter michel62

    (@michel62)

    Hi @pulak00
    The update of the shortcodes solved my problem.
    Thanks again.

    Plugin Support Pulak Ahmed

    (@pulak00)

    Hi @michel62,

    Thanks for appreciating us. We are glad to hear that the issue gets fixed.

    If you have time, you may share your thought and experience in the plugin’s review section so that we get motivated and inspired.

    Have a nice day.

Viewing 3 replies - 1 through 3 (of 3 total)
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