Frontend Login: There has been a critical error on this website.

  • Resolved ovait

    (@ovait)


    2 years, 3 months ago

    We planned to use this plugin to reset all user passwords and then ensure use of strong passwords. But upon activating this plug-in on our live server today, it is causing some issues.
    First, I tried to login at /wp-login.php with my admin account, because I was going to click the “resent all passwords” button tonight, since we have an announcement coming out in a newspaper tomorrow about the password reset. But upon trying to login I was met with “ERROR: An error was encountered while trying to authenticate. Please try again.”
    I then tried to login on the frontend at /login with a non-admin account, and that triggered your plugin’s reset password feature. I went ahead and reset the password, but upon login I am met with “There has been a critical error on this website.”
    Eventually I disabled your plugin via the File Manager, and that allowed me to login.
    Now, when anyone tries to use the frontend login form, they receive the “There has been a critical error on this website” error. But if they login at /wp-login.php it works fine. This is persisting even though I’ve renamed the plugin directory. Please let me know what can be done to fix this issue.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @ovait

    Thank you for reaching out to us.
    We have checked the reset of all user passwords, we were not able to replicate the issue.

    It might be a site-specific issue so could you please raise a support ticket from the plugin or from our website so that we can look into this and make it work for you?

    Thanks
    miniOrange team

    Hello @ovait,

    We haven’t heard back from you. For now, we are closing this ticket.

    Please raise a support ticket from the plugin or the website. We will be happy to assist you.

    Thanks,
    miniOrange Team

Viewing 2 replies - 1 through 2 (of 2 total)
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