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Resolved Carlos
(@gengeru)

2 years, 3 months ago

Hi there.

I’ve install AMP plugin for WP into my multisite production website and I receive the topic title message when I try to acces to the AMP settings page (the page loads for a pair of minutes and then I get the error).
https://paste.pics/IBDIL

I heve the same plugin working fine at our develope server, with the same plugins running. But something is escaping me.

I would be very grateful if you could help us with this problem, we have opted for your plugin due to its great versatility and it would be a real shame to lose so much work invested to have AMP technology on our website. We have even integrated advertising and made a great customization of functionalities. You can see an example of our developing site here: https://saposyprincesas.org/centros-educativos/centros-escuales/highlands-school-barcelona/?amp or here: https://saposyprincesas.org/actividades-ninos/ guadalajara/open-air/routes-and-excursions/brihuega/?amp.

Hope you can help us with this issue, thank you in advance for your time and quick response.

Regards.
Carlos

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Milind More
(@milindmore22)

2 years, 3 months ago

Hello @gengeru

Thank you for contacting us, can you please check if one of your plugins or theme is blocking the REST endpoint of your site? or added authentication for REST endpont if yes please disable and recheck if are able to access the AMP plugin

You can check the rest response here : https://saposyprincesas.org/wp-json/

Thread Starter Carlos
(@gengeru)

2 years, 2 months ago

Hello @milindmore22

So I must understand that REST API have to be activated for AMP working properly, isn’t it? The key is that REST is deactivated at our develope enviroment (https://saposyprincesas.org/wp-json/) and there AMP is working fine (where AMP is failing is at https://saposyprincesas.elmundo.es/, our production site).

I have no problem on activate and setup the REST API but I want to do it if it is necesary.

Thank you for your support.

Plugin Support Milind More
(@milindmore22)

2 years, 2 months ago

Hello @gengeru

It’s one of the factors that need to function the AMP plugin properly, additionally please check the health and troubleshooting plugin.

To narrow down further, could you use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely since it only affects the experience of the logged-in user.

– Please enable the AMP plugin and let me know if the issue is present.
– Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved.
– Note you can disable troubleshooting mode from the plugins page.

Plugin Support Milind More
(@milindmore22)

2 years, 2 months ago

@gengeru As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you require any further assistance.

Viewing 4 replies - 1 through 4 (of 4 total)

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