Events Calendar Plus Support Tickets

Hi @21adsmedia

Thanks for reaching out! Sorry to hear about this issue.

I think I found your account, and searched for any open tickets with the email address of the account, but could not find anything. We will dig into this.

In the meantime please re-send your request to support at theeventscalendar dot com, and also include your license key so we can identify you.

What can also help speed up the investigation is if share the results of a conflict test (https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/) and if you share your system information (https://theeventscalendar.com/knowledgebase/k/sharing-your-system-information/) in your message.

Looking forward to helping you out!

Cheers,
Andras

Hi Andras,

Thanks for your response. I have just filled out another support request. You can see the completed request here.

Again, I get confirmation that the ticket has been received.

But no confirmation by email. Neither does a ticket appear in my Zendesk account.

My system status is attached to my ticket.

Hopefully, you are able to find my support ticket. Otherwise, I will just ask my question here in this forum if that’s okay?

Thanks,
Andrew

Hi,

I’m sorry you have had trouble submitting a ticket with us. The developers are working now to see what is causing the issue.

In the meantime, can you email [email protected] with the issue you’re having? Or we’d be happy to help you here on the forum as well.

Thanks,

Elise

Good morning – I have sent an email, but still no reply from anyone on The Events Calendar team…

A short synopsis of my question for support:

The website uses Event Calendar Pro + Events Tickets Plus combined with WooCommerce for checkout functionality. My client wishes to have multi-day festival tickets & single-day event tickets that would both come out of the shared capacity.

For example, let’s say I have a 3-day festival with movies on Friday, Saturday, and Sunday. Each single event day has a 300-ticket capacity, but we want guests to be able to buy a festival pass that would gain entry to all 3 days of the festival and reduce the number of tickets available (both festival passes & single tickets) simultaneously for the appropriate day, while also being able to sell single day tickets from the shared capacity of 300 tickets.

Thanks for your response in advance ??

Hello? Is anyone out there? No response to my email or in the forums?

Hi Andrew,

Thanks so much for your patience! I’ve checked in our ticketing system, and while I see your account, I don’t see any tickets.

Please allow me to check again with our team on the next steps so we can help you as quickly as possible ??

Thank you,
Erica

Thanks for your update Erica!

I am hoping that in the next few days I might get a response. The tickets are still not showing in my account nor have I received a response to the direct email to [email protected]

:/

Hi Andrew,

The ability to have multi-day festival tickets & single-day event tickets that would both come out of the shared capacity won’t be possible until we’ve released recurring tickets and series tickets functionality.

I don’t have an ETA on when that will be, but I can share that our team will begin work on this development once The Events Calendar 6.0, which is a comprehensive reworking of our event data storage system, is released.

Please keep an eye out for future announcements on our Blog! ??

I hope that helps, please let me know if you have any other questions for now.

Thank you,
Erica

I appreciate the prompt and candid reply.

Thank you Erica! I will mark as resolved now.