Files Missing After Update

Hi @mothy5000 ,

Thanks for coming today!

May I know if you are using lite or Pro-version of FileBird, please?

And from which version did you switched from?

Also, can you please send a screenshot to show what you see when you try to add files via Elementor?

Kind regards,
-Bruce-

My entire Library is missing and I cannot change or add images to the site even though they are in the directory. So the files in /srv/www/wordpress/wp-content/uploads/2022 are on the system but not recognized by the Media Library

Hi @ronherman ,

Thanks for joining in!

Unfortunately, I am unable to picture this issue by what you wrote!
Could you please record a short screencast to show this issue in your backend?

Kind regards,
-Bruce-

I’m using FileBird Lite Version 5.0.5. I do not know what version we were using before the update. Here are 3 separate screenshots: 1] Elementor’s slide tool showing the button that links to the media files, 2] Media files showing that the folders are missing, and 3] the folders when going directly to the Media tab. Before the update all folders were seen when selecting images from Elementor.

https://goflashwin.com/wp-content/uploads/2022/08/elementor.jpg
https://goflashwin.com/wp-content/uploads/2022/08/missing-folders-scaled.jpg
https://goflashwin.com/wp-content/uploads/2022/08/folders-shown.jpg

Hi Tim,

Elementor is supported in our FileBird Pro version since FileBird 4 long time ago.
You can check the difference between 2 versions here https://ninjateam.gitbook.io/filebird/compare-filebird-free-and-pro

All the best,
Kelly

Wish I noticed this before installing. Thanks for all your help!

• This reply was modified 2 years, 3 months ago by mothy5000.