Not Syncing and website page is blank

(@dazsmodels)

it appears that despite the blank page on the website merchant center has synced the items as is now showing them.

Unfortunatley the errors merchant center is showing is due to the it not showing the google listing and ads tag in the product it self.

Please help

Tamirat B. (a11n)

(@tamirat22)

Hello @dazsmodels!

Thanks for reaching out!

it appears that despite the blank page on the website merchant center has synced the items as is now showing them.

I understand that your website has gone blank but your items have synced up with GMC.

To give an insight into the issue, could you please share with us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Additionally, please include any fatal errors found under WooCommerce → Status → Logs. You will need to select the fatal-errors.log option from the drop-down you find on the page.

We will be waiting for your update.

Thread Starter

(@dazsmodels)

[SNIP]

Moderator note:

9,000 line paste deleted. Really, that doesn’t work well here. Please paste all your stuff on pastebin.com or gist.github.com and put a link to that here.

This reply was modified 2 years, 3 months ago by Steven Stern (sterndata).

Thread Starter

(@dazsmodels)


### WordPress Environment ###

WordPress address (URL): https://www.dazsmodels.co.uk
Site address (URL): https://www.dazsmodels.co.uk
WC Version: 6.8.2
REST API Version: ? 6.8.2
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.9
PHP Post Max Size: 1 GB
PHP Time Limit: 2000
PHP Max Input Vars: 4000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.5.16-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? wp_remote_get() failed. Contact your hosting provider.

### Database ###

WC Database Version: 6.8.2
WC Database Prefix: nOQFkPH_
Total Database Size: 1251.28MB
Database Data Size: 1065.98MB
Database Index Size: 185.30MB
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### Post Type Counts ###

_op_register: 1
attachment: 16804
br_filters_group: 1
br_product_filter: 1
calendar: 1
cartflows_flow: 1
cartflows_step: 2
ckit_size_guide: 2
class: 11
custom_css: 8
customize_changeset: 3
elementor_library: 8
es_template: 2
et_pb_layout: 1
inspire_invoice: 2
itsec-dash-card: 6
itsec-dashboard: 1
jet-smart-filters: 1
jetpack_migration: 2
jp_img_sitemap: 15
jp_img_sitemap_index: 2
jp_sitemap: 3
jp_sitemap_master: 2
jp_vid_sitemap: 2
laybuy_quote: 4
mailpoet_page: 1
mc4wp-form: 1
mec_calendars: 12
mec-events: 20
nav_menu_item: 225
newsletter: 1
oembed_cache: 1
page: 23
pos_outlet: 1
pos_receipt: 1
pos_register: 1
pos-station: 2
post: 2
product: 2313
pwf_woofilter: 1
revision: 55
seopress_404: 1193
seopress_schemas: 1
shop_coupon: 2
shop_order: 5378
shop_order_refund: 75
static_block: 2
viwcpf_filter_block: 3
viwcpf_filter_menu: 1
wafs: 1
wc_afrsm: 1
wc_afrsm_zone: 2
wcdp_payment: 2
wcpf_item: 12
wcpf_project: 2
wfacp_checkout: 1
whatsapp-accounts: 1
wp_global_styles: 2
wpforms: 2
yith_wcan_preset: 2
yith-pos-receipt: 1
yith-pos-register: 1
yith-pos-store: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (48) ###

Adaptive Images for WordPress: by Nevma – 0.6.70
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 3.2
Auto Image Attributes Pro: by Arun Basil Lal – 3.1
Automatic Translate Addon For Loco Translate: by Cool Plugins – 2.3.1
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Clearpay Gateway for WooCommerce: by Clearpay – 3.4.2
Code Snippets: by Code Snippets Pro – 3.2.0
CommerceGurus Commercekit: by CommerceGurus – 2.1.0
Disable & Remove Google Fonts: by Fonts Plugin – 1.4.1
Elementor Pro: by Elementor.com – 3.7.3
Elementor: by Elementor.com – 3.7.2
Facebook for WooCommerce: by Facebook – 2.6.21
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.0
Google Listings and Ads: by WooCommerce – 2.0.4
Imagify: by WP Rocket – 2.0
Imsanity: by Exactly WWW – 2.8.1
Integrate Elementor Form with Mailster: by Fernando A. Perrella – 1.2.0
Jetpack: by Automattic – 11.2
Kirki Customizer Framework: by David Vongries – 4.0.24
Klarna On-Site Messaging for WooCommerce: by krokedil
klarna – 1.8.0

Klarna Order Management for WooCommerce: by klarna
krokedil – 1.6.10

Klarna Payments for WooCommerce: by krokedil
klarna
automattic – 2.11.4

Laybuy Gateway for WooCommerce: by Laybuy – 5.3.5
Loco Translate: by Tim Whitlock – 2.6.2
Mailster Google Analytics: by EverPress – 1.3.1
Mailster RePermission: by EverPress – 1.7.1
Mailster for WooCommerce: by EverPress – 1.7
Mailster - Email Newsletter Plugin for WordPress: by EverPress – 3.2.0
10Web Booster: by 10Web - Website speed optimization team – 2.2.12
Trustpilot-reviews: by Trustpilot – 2.5.914
WhatsApp Chat by NinjaTeam: by NinjaTeam – 3.1.3
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
Product Filter by WooBeWoo: by WooBeWoo – 2.1.7
WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.7.19
EU/UK VAT Compliance for WooCommerce (Free): by David Anderson – 1.27.2
WooCommerce Amazon Pay: by WooCommerce – 2.2.4
WooCommerce Stripe Gateway: by WooCommerce – 6.6.0
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.11.5
WooCommerce Pre-Orders: by WooCommerce – 1.7.2
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce Shipment Tracking: by WooCommerce – 1.7.1
WooCommerce: by Automattic – 6.8.2
Wordfence Security: by Wordfence – 7.6.0
WP-Lister Pro for eBay: by WP Lab – 3.3.0
SEOPress PRO: by SEOPress – 5.9
SEOPress: by SEOPress – 5.9.0.3

### Inactive Plugins (5) ###

Mailchimp Importer for Mailster: by EverPress – 2.0
Rollback Update Failure: by Andy Fragen
Ari Stathopolous
Colin Stewart
Paul Biron – 3.1.1

Site Kit by Google: by Google – 1.81.0
WordPress Importer: by wordpressdotorg – 0.7
WP Rollback: by GiveWP.com – 1.7.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
grouped (grouped)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #115 - /shop/
Basket: #5 - /shopping-cart/
Checkout: #6 - /checkout/
My account: #122 - /my-account/
Terms and conditions: #9029 - /returns/

### Theme ###

Name: Shoptimizer
Version: 2.6.0
Author URL: https://www.commercegurus.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Klarna Payments Request Log ###

2022-08-20 09:59:16: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-20 09:59:09: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-20 09:57:39: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-20 09:55:19: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-20 09:55:18: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-20 09:54:54: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-11 13:39:11: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-11 13:38:58: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-11 13:38:30: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 18:42:53: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 18:42:35: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 18:41:56: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 18:37:29: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 18:37:23: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-08-02 17:01:55: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: GB
Test Countries: No countries selected

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: ?
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-25 13:49:32 +01:00
Options: ?
Notes: 61
Onboarding: completed

### Action Scheduler ###

Complete: 18,023
Oldest: 2022-07-24 19:37:36 +0100
Newest: 2022-08-24 16:15:43 +0100

Failed: 1
Oldest: –
Newest: –

Pending: 22
Oldest: 2022-08-24 16:20:43 +0100
Newest: 2022-08-29 15:13:06 +0100

### Status report information ###

Generated at: 2022-08-24 16:18:06 +01:00

Thread Starter

(@dazsmodels)

Hi i rolledback to previous version of gla which stops the white screen and you can see what your doinh

So not 100 percent sure what the new version is doing

Mirko P.

(@rainfallnixfig)

Hi there,

Thanks for the update.

If you rolled back to the previous version and it’s now working we won’t be able to check that issue further.

What I recommend is duplicating your site, updating Google Listings & Ads and sharing here a screenshot and system status from your staging site.

Our How to Test for Plugin and Theme Conflicts guide includes useful info on how to set up a staging site.

You could also check in Github if there’s a related bug report.

Cheers.

Thread Starter

(@dazsmodels)

Mirko

Further to your post it was already updated.

Its no longer blank it appears some 9f the reseults page don’t seem to be updating properly however in merchant things are still updating.

Can you see this or do i need to make a screenshot.

Thread Starter

(@dazsmodels)

It is also showing 4500 items rougly when we only have 2500 rougly

Its showing errors i know are fixed.

Any advise on this please

Margaret S. woo-hc

(@margaretwporg)

Hi @dazsmodels

Thanks for the updates.

Its no longer blank it appears some 9f the reseults page don’t seem to be updating properly however in merchant things are still updating. Can you see this or do i need to make a screenshot.

If you could share a screenshot, that would be helpful.

We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

It is also showing 4500 items rougly when we only have 2500 rougly
Its showing errors i know are fixed.

This could be due to caching, as the System Status report shows a lot of caching activity. Can you please have your host purge cache from the following plugin and disable it temporarily?

### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php

Let us know if that improved the observed behavior.

Thread Starter

(@dazsmodels)

https://www.dazsmodels.co.uk/wp-content/uploads/2022/08/screenshot-2022-08-25-171125.jpg
https://www.dazsmodels.co.uk/wp-content/uploads/2022/08/screenshot-2022-08-25-171153.jpg
https://www.dazsmodels.co.uk/wp-content/uploads/2022/08/screenshot-2022-08-25-171256.jpg
https://www.dazsmodels.co.uk/wp-content/uploads/2022/08/screenshot-2022-08-25-171349.jpg

this is as is currently

I was mistaken google listing in woocommerce has correct amount of items where as merchant centre is actuslly 19000 so is it caching or something else.

if you still want me to clear advanced cache please let me know

i await your response

Plugin Author

Michael

(@mikkamp)

Automattic Happiness Engineer

Hi Darren,

Thanks for the screenshots, I’m assuming the 19000 items you are referring to are the active items we can see in the performance screenshot. That number generally doesn’t equal the amount of products as there could be several reasons why that number is higher, for example if you have lots of product variations (which doesn’t seem to be the case based on your status report). The other reason it is higher is if you have a large amount of target countries (or set to all countries). If you would like to see the amount of products that have been synced to the Merchant Center, I’d suggest to look under Products > All Products, which should give you an overview on the number of products.

As for the list of issues, when you update a product (to fix an issue), the updates are scheduled to be synced to Google, so generally it can take a little while before it’s updated in Google. Google also needs to redo it’s product approval check which all in all can take a while (up to 1 or 2 days). So I’d recommend to give it some time before confirming that an issue has totally cleared up. You can also see that in some of the issues it mentions “crawl pending” which indicates that the checks haven’t fully completed yet.

In regards to the issues we can see from those screenshots it seems a lot of them are in regards to the product images. The image requirements are quite strict which you can see outlined here: https://support.google.com/merchants/answer/6324350?hl=en

Looking at the site it seems there are several images contain a watermark overlay as well as I noticed a few that seem blurry. Those are issues which would be flagged by Google.

In addition to the images it’s indicating the GTIN has not been set for some products. These can be set per product on the Product Data > Google Listings & Ads tab. The following article explains a bit more on what is required as an identifier: https://support.google.com/merchants/answer/160161?hl=en

Hopefully that’s helpful to get all your products fully synced.

Cheers,
Michael

Thread Starter

(@dazsmodels)

hi
a lot did update .

work is being done on the images that have the overlay but our biggest confusion that came in since you added the postage syncing with woocommerce is that although we ship to every contry world wide just not po box its telling us that we dont have postage for

Shopping ads (JP, ID, IN, MY, NZ, TW, PH, AE, TH, VN, SA, PK, BD, LK, KW, JO, LB, MM, KH, NP, OM, BH)
Free listings (JP, ID, IN, MY, NZ, TW, PH, AE, TH, VN, SA, PK, BD, LK, KW, JO, LB, MM, KH, NP, OM, BH)

and israel

any advise how to overcome this when its syncing to our shipping

Thread Starter

(@dazsmodels)

how can i possibly fix this

Unsupported value due to restricted prefix [gtin]
help_outline

the gtin is supplied by the manufacturer

Thread Starter

(@dazsmodels)

in regards to this we always put in what we can but if they are old and dont have one its difficult to fix is there a default we can use in the instance

Thread Starter

(@dazsmodels)